Put yourself in the driver’s seat of a new career! Join our growing team of Save-On-Foods delivery drivers and be a vital part of an innovative fulfillment team focused on providing Always Customer First Service to our customers and communities, from the store to the door. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®.
We are hiring for a Team Lead at our Save-On-Foods location in the Victoria/Duncan Region.
Reporting to the Area Team Lead, the successful incumbent will provide leadership to a team of Personal Delivery Assistants in multiple stores within the given geographic area. The PDA Team Lead will serve as coach and mentor to our Personal Delivery Assistants; inspiring them to be ambassadors for Save-On-Foods while ensuring we deliver customers’ orders to their homes accurately and on time and with an Always Customer First attitude. They are excellent team players and take pride in fostering a positive work environment and inspire that same pride in others.
Key Duties and Responsibilities:
Lead a team, acting as a trainer, coach, mentor, and resource to Personal Delivery Assistants; foster a positive team environment that acts as ambassadors to the Save-On-Foods brand focused on Always Customer First service .
Support the Area Team Lead with team member relations (e.g. recruitment, training, conflict resolution, performance management, rewards/recognition and the identification and development of future leaders).
Hold the Personal Delivery Assistants accountable for operational standards (e.g. customer service, on-time deliveries, van operations & procedures, cleanliness, food safety, health & safety).
Use knowledge of the communities, competitive environment and industry to develop entrepreneurial strategies to grow the business.
Support the Area Team Lead with the communication of key messages to the Personal Delivery Assistants to ensure alignment with key business objectives.
Liaise with Store Teams including Store Managers, Personal Shoppers and Customer Service Centre to ensure a timely and positive delivery experience for customers.
Work closely with the Ecommerce Support and Routing teams to resolve issues quickly and efficiently.
Maintain the delivery vehicles to a high standard of cleanliness and roadworthiness.
Qualifications:
A leadership style that embodies the following:
Communication – listen actively, create shared understanding, and foster mutual trust and respect.
Collaboration – build strong relationships, coach, mentor and empower, support learning and development.
Initiative – develop and align PSP strategies, hold self and others accountable, make quality and timely decisions.
Awareness – model shared and core values, demonstrate self-awareness, and remain optimistic and resilient.
Passion for delivering Always Customer First service.
Strong work ethic and ‘let’s get it done’ attitude.
Sense of humor and a fun attitude at work.
Excellent communication skills both written and verbal.
Team orientated mind set.
Strong organization, prioritization and problem-solving skills.
Skilled at addressing and resolving conflict.
Business or leadership training is considered an asset.
Experience as a Team Lead preferred.
Requirements:
Willing to travel as required to meet the needs of the business.
Successful candidate must have open availability and be available for 40 hours per week.
Driving shifts would be required.
The ability to lift to 40 pounds.
Flexibility regarding scheduling, including weekends and evenings.
Must maintain a valid class 5 BC driver’s license.
Must maintain a current Serving It Right.
Experience with technology, including GPS tools, smartphones, emails, text, Onfleet, Geotab, and Microsoft Teams, is required.
Here are some of the perks we have to offer:
$22.00 per hour.
Get paid every Friday!
Exclusive team member offers and discounts.
Benefits & pension eligibility.
Wellness and team member assistance program.
Educational reimbursement & scholarship opportunities.
Opportunities to learn and grow.
IND5
Join our Team!
Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!