As a Dedicated Client Service Partner, you’ll act as an extension of the Cigna Account Management team, delivering hands‑on support to client HR partners and employees. You’ll build strong relationship management skills, problem-solving abilities, and a deep understanding of Cigna products, benefits, and claim processes. Ready to deliver exceptional service and strategic insights that drive client satisfaction and program performance? Apply today!
What You’ll Do:
Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience
Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care
Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
Educate employees on plan offerings, benefit usage optimization, and available resources
Conduct lunch-and-learn sessions, presentations, and client-aligned communications.
Assist in coordinating and support onsite client wellness initiatives
Run and Analyze claims reports to identify trends and perform root cause analysis on errors
Support new-hire onboarding, open enrollment, and health fair activities
What you’ll need to do the job:
Must have established and current experience as a Dedicated Client Service Partner, required
High School Diploma or GED required; associate or bachelor’s degree, preferred
Minimum 3 years in healthcare, pharmacy, or pharmacy benefit management (PBM) Experience in client-facing roles or benefits administration, strongly preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), required
Familiarity with benefits, administration platforms and CRM systems, strongly preferred
Able to juggle multiple priorities independently, using strong problem‑solving skills and creativity to drive positive client outcomes, required
Proven success in building strong client relationships while delivering concierge‑level customer service, required
Excellent verbal and written communication skills, with the ability to deliver clear, impactful presentations and messaging, strongly preferred
Experience supporting wellness initiatives and benefits education programs, preferred
Familiarity with benefits administration systems and virtual meeting tools such as Webex or Microsoft Teams, strongly preferred
Ability to work a flexible schedule and travel as needed (up to 30%), required
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.