Decision Support & Analytics Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2026-0034

Role Background

The NATO Communications and Information Agency (NCI Agency) herewith the Purchaser is responsible for delivery of secure, coherent, cost effective and interoperable communication and information systems and services in support of consultation, command & control and enabling intelligence, surveillance, and reconnaissance capabilities, for NATO, where and when required.

In today’s rapidly evolving technological landscape, unplanned obsolescence has emerged as a critical challenge for organizations reliant on complex, long- lifecycle systems. Within NATO, the accumulation of significant technical debt over the years has led to increased cybersecurity risks, operational vulnerabilities, and a growing risk of service deterioration.

The lack of a structured, proactive approach to handling obsolescence has extending these challenges, resulting in reactive and inefficient responses when critical components, software, or infrastructure reach end-of-life unexpectedly.

A key issue contributing to this challenge is the lack of awareness and clarity on how obsolescence should be managed. While some individual initiatives address aspects of obsolescence, they remain disconnected, lacking a cohesive framework that links obsolescence to its operational and financial impacts. Decision-makers often struggle with prioritization, eligibility assessment, and securing funding to mitigate obsolescence risks effectively. In 2024 NCIA, OCIO, ACO and IS-NOR started an Obsolescence Working Group which confirmed and centralized all these challenges. Without a well-defined process, the NCIA as a service provider faces delays in response times, heightened security risks, and increased service disruptions towards NCIA customers and partners.

Recognizing these challenges, governing bodies such as DPC and RPPB have already taken steps to establish policy and funding mechanisms for obsolescence management. The DPC Framework for ICT Obsolescence (Ref. A) provides guiding principles for managing obsolescence, while the RPPB Policy (Ref. B) outlines potential funding mechanisms. However, the frameworks establish the basic definitions and expectations, and practical implementation remains for OCIO, ACO, IS-NOR and NCIA to finalize. Priority is given in addressing unplanned obsolescence—where failures, security threats, or vendor discontinuations occur with little to no advance notice.

The objective of this SOW is to provide Strategic Decision Support, Communication, and Reporting capability supporting the institutionalization of Obsolescence Management through the OMEGA (Obsolescence Management Executive Guidance and Advisory) initiative.

Role Duties and Responsibilities

• Interpret operational and analytical data originating from the OMEGA initiative and translate such information into actionable insights, governance reporting, and decision- support artefacts for internal and external stakeholders.
• Transform data and operational information into structured analytical views, dashboards, and communication outputs enabling risk-informed governance and executive oversight.
• Governance and institutionalization of Obsolescence Management.
• Analytical interpretation of data originating from the OMEGA initiative and related systems;
• Executive and operational reporting supporting decision-making;
• Structured governance cadence and stakeholder engagement.
• Deliver structured strategic communication, executive-level reporting, governance facilitation, and decision-support artefacts aligned with OMEGA priorities, risk posture, and funding oversight requirements.
• Not assume decision authority, risk ownership, or governance approval responsibilities, which remain with NCIA.
• Operate within the Agency-provided collaboration and reporting environment.
• Ensure all artefacts are formally documented, version-controlled, and stored in the designated repository.
• Align all reporting outputs with the approved OMEGA risk model and governance framework.
• Deliver services in an iterative manner while meeting fixed milestone and acceptance criteria.
• Ensure consistency between strategic narrative, executive reporting, and operational dashboards.

Deliverables:

• D0: The Contractor shall produce a Project Initiation Package defining how the assignment will be executed. The Contractor shall establish a clear and usable baseline for execution of the assignment, defining how the work will be planned, managed, and delivered.
• D1: The Contractor shall develop and document the governance operating framework to be used during contract execution. The Contractor shall define and implement a governance approach that enables structured decision-making, action tracking, and escalation throughout the assignment.
• D2a: The Contractor shall produce the initial Strategy and Communication Framework for
• the assignment. The deliverable shall define how analytical outputs, governance messages, and executive reporting will be translated into communication products. The Contractor shall establish a coherent approach for translating analytical insights into structured communication supporting governance and decision-making.
• D2b: The Contractor shall update the Strategy and Communication Framework based on execution experience, dashboard outputs, stakeholder feedback, and governance session outcomes. The Contractor shall refine the communication approach based on execution experience, analytical outputs, and stakeholder feedback.
• D3: The Contractor shall produce a structured Business Area Engagement Model describing
• how business areas and other relevant stakeholders will be engaged for data gathering, reporting alignment, issue resolution, and governance preparation. The Contractor shall establish an effective approach for engaging stakeholders and coordinating inputs required for reporting and governance activities.
• D4: The Contractor shall develop a standard toolkit for working sessions and workshops conducted under this assignment. The Contractor shall provide a reusable approach to facilitate structured discussions supporting governance alignment and analytical interpretation.
• D5a: The Contractor shall deliver an initial analytical dashboard providing visibility of key data supporting governance discussions.
• D5b: The Contractor shall enhance the analytical capability of the dashboard to support deeper insight, including trends or prioritization where relevant.
• D5c: The Contractor shall deliver a stable and usable analytical dashboard suitable for sustained governance reporting.
• D6: The Contractor shall define and document the KPI/KRI Framework used in the dashboard and reporting products. The Contractor shall define a set of indicators that support measurement, prioritization, and reporting of obsolescence-related risks and activities.
• D7: For each contract month, the Contractor shall prepare and support one Monthly Working Session Package. The Contractor shall support the monthly governance cadence by preparing and documenting working sessions enabling coordination, analysis, and decision tracking. 
• D8: For each executive session scheduled under the contract cadence, the Contractor shall prepare and support one Executive Session Package. The Contractor shall support executive governance by preparing structured briefings translating analytical insights into decision points.
• D9: The Contractor shall deliver the package required to transition the capability for continued use by OMEGA. The Contractor shall enable the capability delivered under this contract to be operated independently after completion.
• D10: The Contractor shall produce a Project Closure Report summarizing contract execution. The Contractor shall provide a summary of execution, outcomes, and recommendations for future continuation.

Essential Skills, Experience and Certifications

• Proven experience supporting executive-level governance processes, including preparation of decision- ready briefing materials and structured documentation of actions, risks, and decisions.
• Minimum 4 years of professional experience in data analytics, business intelligence, governance reporting, or decision-support roles.
• Proficiency in Power BI for development of analytical dashboards and reporting. At least 2 assignments involving analytical dashboards or business intelligence reporting.
• Experience in data analysis and interpretation for operational, managerial, or strategic reporting, demonstrated through at least 2 relevant assignments.
• Experience preparing executive-level reporting, briefing materials, or decision-support artefacts, demonstrated through at least 1 relevant assignment.
• Experience supporting workshops, working groups, governance meetings, or stakeholder coordination activities, demonstrated through at least 1 relevant assignment.
• Strong written and verbal communication skills in English with the ability to communicate analytical insights to technical and non-technical stakeholders.
• A university degree in data science, engineering, information systems or business administration or equivalent professional experience.
• Experience maintaining stakeholder interaction logs, action trackers, and controlled information repositories (specifically SharePoint intranet).
• Candidate must have the nationality of one of the NATO nations.

Language

• Excellent command of spoken and written English.

Desired Skills, Experience and Certifications

• Experience defining or implementing KPI / KRI or performance reporting frameworks.
• Experience supporting governance processes, executive briefings, or strategic reporting environments.
• Proven leadership skills
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance