Debt Collection Negotiator

Summary

Job Description

Debt Collection Negotiator

Location: Thorpe Park, Leeds, Hybrid working.

Opening hours: Monday to Friday 09:00-18:30 and Saturdays 09:00-13:00

Open day: 25/11/2025 (by invite only)

Join us as a Debt Collection Negotiator. 
You'll be part of a supportive, target-driven team where you'll work towards clear goals while delivering great service to our clients. Day to day, you’ll be speaking with customers over the phone—both inbound and outbound—gathering the right information to help create realistic and fair repayment plans. You’ll also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support. Between calls, you’ll be reviewing and updating account records, reaching out to businesses to find the right contacts, and verifying company details online. You’ll also handle messages and correspondence via email, SMS, and post, including cases involving Debt Management Companies. It’s a varied role where attention to detail and following processes really matter—but you’ll never be on your own.

What we are looking for: 

• Excellent communication skills, both verbal and written, with strong listening and empathy.
• Strong time management and organisational abilities, able to prioritise effectively.
• Team player with the ability to collaborate and contribute in a supportive environment.
• Self-motivated and proactive, capable of working independently without supervision.
• High attention to detail and accuracy, maintaining consistently high work standards.
• Previous experience in debt recovery is preferred but not essential.

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for. 

What you’ll get:  

• A discretionary annual bonus to reward your impact 
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover. 
• Hybrid working for the best of both worlds—collaboration and focus. 
• Free onsite parking, saving you time and money. 
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most. 
• Peace of mind with life assurance that supports your loved ones, no matter what. 
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. 
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. 

So, who are we? 
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.

We’re on a mission to make credit work better for all.  

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.  

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.  

We celebrate and share success, learn from failure, embrace change, and savour challenge.  

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.   

Ready to join us? 

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. 

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed. 

Apply today and step into a role where every conversation makes a difference.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you. 

#HYBRID