Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities:

Outdoor position - will be required to work in all weather conditions
Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
Provides direct communication to customers to ensure their expectations are met and service issues are resolved
Educates dealers on all Manheim products and services
Investigates, troubleshoots, and resolves customer problems and issues
Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
Follow- up as necessary with mechanical shop to determine repair ETAs
Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team

Qualifications:

High School Diploma or equivalent required
Effective communication (written and spoken) and interpersonal skills required
Ability to work in a high performance, fast-paced team environment
Computer skills, including ability use Internet and MS Office
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem solving skills required
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive tasks
Manual dexterity
Automotive/technician knowledge preferred

Requirements:

Entry-level and/or employees with minimal client facing experience

High School Diploma/GED and up to 2 years’ experience in a related field

Prior experience vehicle reconditioning and or general auto body knowledge is a plus

Team-based interpersonal skills

Excellent verbal and written skills

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Valid Driver’s License and safe driving record is required

Ability to operate vehicles with standard and automatic transmission is preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Dealer Services Outside Coordinator (Manheim Dallas)

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