Dealer Service Team Lead

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you someone who thrives at the intersection of people leadership and relationship management, and can inspire a team to deliver exceptional results while owning high-stakes partnerships end-to-end? If so this is more than just a job- this is a career with unlimited potential!

As a Dealer Services Team Lead, you will serve as the primary liaison between HUB and our dealership partners, driving service excellence, deepening business relationships, and leading a team of Mobile Auto Advisors who deliver exceptional insurance solutions at the point of sale. You will combine relationship management expertise with hands-on leadership to grow dealership partnerships and elevate team performance.

A day in the life -

• Develop and maintain strong, productive relationships with dealership partners, acting as their primary point of contact for insurance programs and service needs.

• Lead, coach, and mentor Mobile Auto Advisors to achieve sales targets, dealership service level expectations, and high customer satisfaction.

• Oversee daily operations including policy processing, renewals, and cancellations with expertise in ICBC Autoplan and private auto insurance based on ASD.

• Lead by example in providing expert advice, cross-selling, upselling, and resolving complex client and dealership enquiries.

• Monitor and analyze performance metrics including Replacement Coverage, Average Handling Time, dealership service levels, and customer satisfaction.

• Proactively identify opportunities to grow existing dealership accounts and support the onboarding of new partners.

• Ensure all team members adhere to ICBC ASD, insurer, and Insurance Council rules and regulations.

• Support management with training, service improvements, and special projects as assigned.

What you will bring to our team -

• Level 2 General Insurance License required

• 2–7 years of experience in general insurance sales or brokerage, with leadership, mentoring, or account management experience

• Strong knowledge of ICBC Autoplan, ASD, and private auto insurance products

• Proven ability to build and sustain relationships with external business partners, preferably in a dealership environment

• Sales-driven mindset with a focus on cross-selling, upselling, and growing partner accounts

• Strong communication and interpersonal skills with the ability to adapt your approach across clients, dealership staff, and internal team members

• Adaptable, reliable, and motivated with strong organizational skills and attention to detail

• Proficiency in MS Office and spreadsheets; EPIC familiarity is an asset

• Ability to thrive in a fast-paced environment while balancing relationship management with team leadership responsibilities

Salary Expectations – 

The compensation for this position is a variable compensation structure, ie., salary plus commission.  As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time.  The expected salary plus variable pay range for this position is $48,000.00 to $60,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday – we want to celebrate you!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.     

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

•             Entrepreneurship: We encourage innovation and educated risk-taking.

•             Integrity: We do the right thing every time.

•             Teamwork: We work together to maximize results.

•             Accountability: We measure and take responsibility for outcomes.

•             Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference.  We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted.

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Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

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