DBA Lead

Job Description:

Key Responsibilities:

Strategic Leadership & Client Success:

• Lead and coordinate database services delivery for client engagements, ensuring adherence to SLAs and SOWs.
• Serve as the senior escalation point for complex client issues, collaborating with Customer Success Management to ensure optimal resolution.
• Monitor delivery metrics and KPIs across client engagements to proactively identify trends, risks, and service improvement opportunities.

Team Development & Operational Excellence:

• Mentor and develop DBA teams, fostering a culture of technical excellence, accountability, and innovation.
• Ensure effective resource planning, workload distribution, and performance monitoring across diverse database teams.
• Drive standardization and best practices for client engagements to improve service quality and operational efficiency.

Process & Service Management:

• Oversee ITIL-based service management processes to ensure compliance and drive continuous improvement.
• Identify opportunities for service automation and optimization to enhance delivery capabilities.
• Develop KPIs and metrics to measure and improve service performance and client satisfaction.

Service Enhancement & Growth Support:

• Identify delivery-led growth opportunities within existing client engagements.
• Provide subject matter expertise and technical reviews for service proposals when requested.
• Collaborate with business development teams by sharing insights on client needs and service optimization.

Technical Knowledge:

• Expertise in SQL databases such as MySQL, PostgreSQL, Oracle, and Microsoft SQL Server.
• Proficiency in NoSQL databases like MongoDB, Cassandra, Couchbase, and Redis.
• Experience with cloud-based database solutions including Amazon RDS, Google Cloud SQL, Azure SQL Database, and Snowflake.
• Knowledge of data warehousing technologies such as Amazon Redshift, Google BigQuery, and Apache Hive.
• Strong understanding of database design principles, normalization, indexing, and query optimization.
• Familiarity with database security practices, encryption, and access control mechanisms.
• Skills in performance tuning, monitoring, and troubleshooting database systems.
• Experience with backup and recovery strategies to ensure data integrity and availability.

Required Qualifications:

Experience & Leadership:

• 10+ years in enterprise database management
• 5+ years of DB team lead experience managing large-scale database operations.
• Proven success in building and leading high-performing technical teams.

Technical Foundation:

• Deep expertise in enterprise database management systems and architectures, cloud architecture.
• Strong understanding of database performance optimization, high availability solutions, and disaster recovery strategies.
• Experience with database security best practices and compliance requirements.
• Familiarity with multiple database platforms across various industry sectors.

Service Management:

• Thorough understanding of ITIL processes and service delivery frameworks.
• Demonstrated ability to implement and optimize service management practices in a client's environment.
• Experience conducting service reviews and presenting performance metrics to client stakeholders.

Client Relationship & Communication:

• Exceptional verbal and written communication skills with the ability to communicate effectively at all organizational levels.
• Strong business acumen with the ability to translate technical concepts into business value.
• Demonstrated success in managing complex client relationships and expectations.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $92,000 - $171,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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