Data Systems Analyst, Operations Officer II (NCS) - Comptroller's Office

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$74,803.00 - $119,684.00 Annually

Starting Pay:

$74,803.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

Our data systems analyst will develop, manage and administer vital data systems and reporting that serve the offices and departments of the comptroller and Baltimore City governance. incumbents will receive general supervision from a technical superior.  This position works a conventional work week in a typical office setting. The position will occasionally require overtime to meet deadlines and is subject to 24-hour callback as required for emergencies. The position does not require supervisory responsibilities.

Essential Functions

• Systems Management. Establishes and maintains database performance standards; monitors system usage; analyzes database performance and performs systems optimization tasks in order to maintain data availability and ensure system responsiveness to user inquiries.  This work includes all day to day systems administration for multiple information management/database systems, user group management, upload of data sets, reporting, diagnoses and resolution of systems performance issues, etc. Position is responsible for continuous evaluation of systems and user needs and makes recommendations for refinements and increased system capacity.  Supports the IT Manager in providing oversight of systems refinements and integration with other City systems. Acts as a liaison, project manager and decision maker related to the engagement of applications consultants and implementation of data management solutions. 
• Assessment and evaluation of data management practices and policies.  Position is responsible for assessing data availability and needs for multiple departments in support of transparent, efficient management of workflows, transactions and overall departmental goals and performance. Engages with Departments under the Comptroller, acting as a data partner understanding the needs, goals and metrics of department in contrast to the data actually available to inform those needs and support performance goals.  Partners with other departments to support them in understanding current data sources, identifying new sources, identifying gaps in data, and in evaluating tools/solutions to increase or enhance data capture for analysis to inform departmental/operational needs and goals. Position will engage with departments and staff in the development of technology-based solutions to track work volumes by activity with a focus on modernization of those practices and related updates to policies as needed. This work includes analysis, design and oversight of technology solutions in new program areas. Interviews users to extract and gather workflow, user requirements and subjection information, define documents users require, write programs to create user interface , etc.  generate customer / develops dataset design and models based on user requirements, uses data models to organize, story and security data, test and coordinates data model changes. Plans and implements database conversation projects and the migration and upgrade of databases to new versions and servers.
• Data Analytics and Reporting.  Position monitors and maintains IT infrastructure as it relates to data quality, real time dashboards and reporting – providing data scrubs, uploads, custom reports, data analysis etc. Responsibilities includes maintenance of workload statistics, preparation of narrative and statistical reports accounting for activities and maintains database documentation.
• Training. This position is a primary change manager and works closely with colleagues engaged in data entry, management and workflows to champion and support adoption and competent use of new data software. Provides technical assistance and training to user staff. Supports IT Manager in developing and implementing training requested external user groups. Attends training workshops, product demonstrations, conferences and technical briefings. Stays abreast of technology changes.
• Supports interagency collaboration. While the position is primarily focused on transforming, enhancing and continuously evolving the management of data and workflows within the Offices and Departments of the City Comptroller we actively seek opportunities to expand data sharing and systems integrations to maximize government efficiency and transparency. Collaborates closely with the Agency IT Manager and BCIT to ensure the compatibility of software applications with City security and other needs and identifies interagency opportunities for collaboration and potential enterprise solutions that will maximize value for the City and efficiency of services for constituents and customers.
• Position may require other duties not fully described but necessary to accomplish the work of the agency including provision of basic technical support to office staff. While the position works a conventional work week there may be deadlines and urgent matters requiring hours exceeding. 

Minimum Qualifications

Education: Have a Bachelor's Degree from an accredited college or university in information systems, computer science or a related field.

AND

Experience: Have a minimum of two (2) years of experience in database management including performance optimization and troubleshooting, and implementing, maintaining and controlling hierarchical or relational database management systems.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE. 

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING. 

Knowledge, Skills, and Abilities

Knowledge of:

• Principles and practices of database development, management, ware Operating systems software
• Database security practices in order to monitor, control and evaluate user access, logons permission and related variable
• Methods for ensuring protecting and resolving problems involving the security of information systems
• Archival, backup and recovery methods
• Developing database queries and generating reports
• Interpersonal interview skills supporting effective gathering of pertinent information for development of database systems and report generation, database model design and upgrades
• Implement, control and evaluate database management systems
• Prepare user documentation and train users in database capabilities and procedures for accessing data
• Ability to analyze, apply logic and solve technology problems
• Establish and maintain working relationships with vendors, management, technical co-workers and support specialists and systems users
• Speak and write effectively

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER