Responsibilities:
Provide customer support to all incoming client queries during your shift.
Understanding of financial data and global stock exchanges
Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
Investigate thoroughly all incoming queries and escalate to your team leader where necessary.
Work with Senior staff to provide dedicated and specialist support to key clients.
Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
Provide regular follow-up to clients on all outstanding queries.
Assist with creating documentation and knowledge sharing.
Actively contribute to process improvement project work.
Requirements
Excellent written and oral communication, with excellent interpersonal skills.
Excellent client service skills with a proactive approach, in order to take ownership of issues as they arise.
Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
Strong problem solving and analytical skills with high attention to detail, and excellent time management.
Good understanding of market data or 1-2 years’ experience in a similar field, working with larger quantities of data.
Bachelor’s degree or similar qualification in a technical or financial discipline.
Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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