Job Description
Data Science Head – NAVi
Are you a data scientist who thrives in fast-paced environments, leads with purpose, and learns fast? Do you combine technical depth with product intuition, and care deeply about improving customer experiences through AI? NAVi is our virtual assistant platform that’s transforming how we serve millions of customers—making every second count. We’re looking for someone who can lead with vision, build advanced machine learning solutions, and drive innovation that matters.
NAVi is FNB’s virtual assistant platform designed to help customers resolve queries faster and more intuitively across chat, voice, and search. It combines generative AI and smart automation to deliver seamless, personalized support—because each second counts.
We’re looking for someone with:
- Proven experience leading data science teams in product-driven environments
- Strong background in machine learning, predictive modelling, and NLP
- Familiarity with cloud platforms (AWS, Azure, GCP) and modern tech stacks
- Ability to work across disciplines—engineering, product, operations
- A degree in Data Science, Computer Science, Statistics, or related field
- Bonus: Experience with virtual assistant technologies or LLMs
You will have access to:
- Rich conversational datasets from NAVi’s chat, voice, and search interactions
- A collaborative team culture that values experimentation and ownership
- Scalable cloud infrastructure and modern ML tooling
- Feedback from millions of customer interactions
- A mission-driven environment where innovation directly improves lives
- A skilled team that is knowledgeable in NLP
Lead the data science strategy for NAVi—our virtual assistant platform—where your models will shape customer experiences, save time, and drive meaningful impact.
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Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
20/11/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.