firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
We are seeking a Data Product Manager to own the end‑to‑end lifecycle of payer and partner data that powers customer success, value creation, and operational execution. This role stewards monthly batching and claims ingestion, manages attribution end to end, surfaces issues that impact value realization, and prioritizes new data sources and vendors (e.g., eligibility verification and management, ADT coverage, PBM feeds). You will also partner with Customer Success in MORs through clear storytelling, insight packaging, and problem solving with payer partners.
The ideal candidate blends technical depth in healthcare data with crisp communication and stakeholder leadership across Product, Data/Engineering, Customer Success, and Payer counterparts.