Data & Operations Executive
Reporting to: Head of Local Commercial Systems (Neil Oxbury)
At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter—whether it’s our Globallers, our audiences, our partners, or the communities we touch. From creating shows to making headlines, brightening everyone’s day is at the heart of everything we do.
Your Role: Data & Operations Executive
Join Local Sales as a Data & Operations Executive and be at the centre of sales operations, customer experience and problem-solving across the business. You’ll help keep inbound opportunities moving, support the drive to improve the quality of our customer and revenue data, and play an important role in ensuring campaigns and communications run smoothly.
This is a varied role with real impact. From triaging inbound enquiries and maintaining Salesforce data quality, to supporting key campaign touchpoints and internal communications, you’ll work across multiple teams to help deliver a great experience for our partners and support the Partner pillar of our 4Ps strategy.
If you’re highly organised, detail-focused and enjoy working across different teams to make things happen, this could be the perfect next step.
Key Responsibilities
Inbound Lead Management (40%): Manage and assign inbound enquiries from multiple channels including web, phone, inbox and online chat within agreed timescales. Apply a strong understanding of Global’s trading policy to assess opportunities, route them accurately and support conversion. Triage sales enquiries, identify and resolve blockers within Salesforce, and escalate where appropriate.
Salesforce & Revenue Data Integrity (25%): Act as an additional Salesforce and data champion for the Local Sales team. Support Account Managers with correct account usage, identify and resolve duplicate accounts, and maintain high data quality standards to support accurate reporting and marketing. Assist with basic gLabs reporting and help investigate revenue discrepancies and wider operational issues, coordinating with relevant teams to resolve or escalate where needed.
Campaign Journey Co-ordination (25%): Support key campaign milestones for Local Sales clients, including campaign-live confirmations, artwork confirmations, sounding great emails, and post-campaign analysis delivery. Act as the connector between Account Managers, the Campaign Hub and clients at key touchpoints, ensuring communication is timely, accurate and well coordinated.
Customer Stories & Internal Projects (10%): Source and curate relevant customer stories, updates and insights from across the business to support the weekly Monday Broadcast and other internal communications. Plan content in advance and coordinate with teams to gather contributions for recurring features such as Good News Stories and Partner Journey highlights. Support ad-hoc internal projects and programmes, with opportunities to explore how AI and automation could improve ways of working.
What You’ll Love About This Role
Think Big: You’ll gain broad exposure to sales operations, campaign delivery, customer communications and internal projects across the business.
Own It: You’ll play an important role in keeping opportunities moving, data accurate and campaigns on track, with real accountability from day one.
Keep it Simple: You’ll be encouraged to spot inefficiencies, solve problems and suggest smarter ways of working, including through automation and AI.
Better Together: You’ll work closely with Account Managers, Campaign Hub, marketing and other teams, building strong relationships across the business.
What Success Looks Like
In your first few months, you’ll have:
Developed a strong understanding of Global’s trading policy and how inbound opportunities should be assessed and routed
Built confidence in managing enquiries across multiple channels within agreed timescales
Developed practical knowledge of Salesforce account governance and data quality standards
Supported the resolution of duplicate accounts and contributed to the investigation of revenue discrepancies and operational issues
Gained a clear understanding of the campaign journey and the key milestones involved in campaign delivery
Built strong working relationships across Account Managers, Campaign Hub, marketing and other internal teams
Contributed to internal communications and customer story planning with accuracy and attention to detail
Identified opportunities to improve processes and support smarter ways of working
What You’ll Need
A positive, can-do attitude and the ability to stay calm under pressure while managing multiple priorities
Strong organisational skills and the ability to manage and prioritise your own workload effectively
Great attention to detail and a high level of accuracy, particularly when handling customer and revenue data
Strong problem-solving skills and confidence in identifying issues and helping to resolve them
Excellent communication and interpersonal skills, with the ability to build relationships across a wide range of teams
A collaborative approach and willingness to get stuck in wherever needed
Confidence in following processes and applying policy consistently
Strong systems skills and the ability to learn new tools quickly
Ideally, some knowledge of Salesforce, Excel, Outlook, Word and Teams
An interest in how data, reporting, automation and AI can improve business processes