Data Operations Analyst - Intermediate

What you’ll do

• Execute assigned tasks in strict accordance with established Midigator rules and operational playbooks.

• Investigate and analyze transaction histories to identify patterns and validate data integrity.

• Resolve chargeback claims effectively, ensuring outcomes align with customer requirements and policy.

• Collaborate with the leadership team to identify and implement strategic process improvement.

What experience you need 

• High School Diploma. 

• B2 English proficiency (or higher) to effectively document findings and communicate across teams.

• 1 years of experience in data entry, Customer service , back-office operations, or financial services.

•  Proficient in Microsoft Excel or Google Sheets for data organization and reporting.

What could set you apart

• Attention to Detail: Precision is non-negotiable when handling financial transactions.

• Analytical Mindset: The ability to connect the dots between raw data and fraudulent behavior.

• Adaptability: Comfortable working within evolving digital platforms like Midigator/Kount.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time