Data Operations Analyst

Your Impact

The Data Operations Analyst consults with customers to prepare data for legal review in DISCO’s eDiscovery platform, and provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally.

What You'll Do 

Data Processing and Management: Coordinates the processing, loading, and exporting of data to and from the eDiscovery platform. Manipulates incoming load files to meet DISCO ingest specifications. Facilitates the administration and tracking of client data, ensuring compliance with case requirements and data retention policies. Performs periodic audits to maintain data integrity.

Data Troubleshooting and Quality Control: Troubleshoots data issues encountered with unstructured and structured data. Performs thorough quality control and validations on all assigned tasks before delivery. Accurately logs and classifies issues for Engineering interventions, product improvements, and reporting purposes. Contributes proactively to product improvements and related documentation.

Workload Management and Communication: Prioritizes workload assignments and communicates job status and potential issues to internal and external stakeholders. Handles multiple projects and priorities in a highly time-sensitive environment. Adheres to company policies and procedures for ticket creation, updates, and resolution. Proactively monitors open tickets in Salesforce, provides timely updates to customers, and maintains professionalism and quality service in all communication.

Custom Productions and Productivity Enhancement: Creates custom data productions that adhere to client technical specifications. Contributes to ongoing product enhancements and suggests improvements to optimize efficiency and productivity.

Professionalism and Collaboration: Displays professionalism, quality service, and a positive attitude in interactions with internal members, departments, external clients, and vendors through effective written and verbal communication.

Who You Are

• 1+ years of experience in a technical data role, with a proven ability to troubleshoot complex file errors, manage large datasets, and maintain data integrity throughout a project lifecycle.
• 1+ years of hands-on experience in the EDRM processing phase, including data extraction, data ingestion and metadata extraction.
• Experience with Excel (advanced formulas) - to analyse and manipulate data, ability to work with relational databases (SQL) to query, filter, and export data.1+ years of hands-on experience in the EDRM processing phase, including data extraction, data ingestion and metadata extraction.
• Understanding of file extensions, container files (ZIP, PST, OST), and how to handle “loose files”.
• Strong communication skills (written and verbal) to interact effectively with coworkers and clients.
• High attention to detail, ability to work under tight client deadlines.

 

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Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical and dental insurance
• Competitive salary plus discretionary bonus
• Opportunity to be a part of a startup that is revolutionizing the legal industry
• Growth opportunities throughout the company