Data Mining in the ServiceNow Platform

Data Mining in the ServiceNow Platform

Department: Department of Labor

Location(s): Washington, District of Columbia

Salary Range: $0 - $0 Without Compensation

Job Summary: Make an impact while you learn. The Semester of Service Program gives students a volunteer, project-based opportunity to support real Federal missions, gaining hands-on experience and career-ready skills. Students must be enrolled at least half-time in an accredited institution with permission to participate. In this project, you'll support a data based project.

Major Duties:

• The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 308, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives. The main goal of this project is to support the Building Operation Center's engineering team by maximizing the capabilities of ServiceNow. The student will be responsible for mining data within ServiceNow to help increase workflow efficiency. The student's work will enable our engineering office staff to analyze, visualize, and optimize business processes using the platform's existing audit logs. This should will have a tangible impact on how our team leverages ServiceNow to improve daily operations. In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00.

Qualifications: Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should demonstrate: Excellent interpersonal skills. Ability to work well in a team environment. Basic proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) is preferred. Ability to manage multiple assignments, projects and/or initiatives. Make recommendations on data findings and solutions for program improvement. Ability to analyze data and information. Ability to communicate with others and make presentations. Ability to organize a variety of assignments simultaneously to meet deadlines Experience with ServiceNow is preferred.

How to Apply: Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services. To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/), all your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://help.usajobs.gov/how-to/application/status Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

Application Deadline: 2026-05-17