Responsibilities:
Review, triage, and remediate Production Support incidents and requests (ServiceNow) in alignment with established service-level agreements (SLAs) and industry best practices.
Oversee and execute critical match and merge processes within the designated toolset to ensure data accuracy, consistency, and integrity.
Partner closely with Data Quality and Data Governance teams to align on standards, controls, and remediation strategies.
Advise and collaborate with Engineering teams to resolve complex data-related issues, including but not limited to data mappings, automotive logic and conditional rules, and code enhancements.
Execute and maintain Data Quality (DQ) reporting to identify trends, risks, and improvement opportunities.
Develop and communicate future-state roadmaps, including strategic recommendations for migration to a new Master Data Management (MDM) platform.
Requirements:
Four or more years of experience in Data Strategy, Data Management, or a related discipline.
Bachelor’s degree preferred.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.