Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Join a team committed to improving data integrity and operational efficiency in the insurance industry. We value collaboration, growth, and innovation.
We are seeking a proactive Data Feed Communications Coordinator to manage and streamline communications between our organization, insurance carriers, and affiliate partners. This role is critical for ensuring timely, accurate, and professional exchanges of information, supporting data feed integrations, contract management, and operational alignment. You will gain exposure to data operations and have opportunities for growth into project coordination or data management roles.
Job Description
Key Responsibilities
- External Communications Management
- Act as the main contact for carriers and affiliates regarding data feed delivery, content, and issue resolution.
- Draft, send, and track communications for data requests, document approval, application of signatures, and reporting clarifications via Outlook and Jira.
- Coordinate with legal, affiliate onboarding (Independent Marketing Organization, IMO), and compliance teams to ensure communications meet requirements—training provided.
- Meeting & Relationship Coordination
- Participate in regular check-ins, bi-weekly reviews, and ad hoc meetings with carrier and affiliate contacts to discuss ongoing projects, data feed issues, and process improvements.
- Maintain strong working relationships with key contacts at partner organizations to expedite issue resolution and project progress.
- Coordinate documents with legal and affiliate teams for carrier agreements and signatures.
- Follow up with carriers for missing data dictionaries, failed data delivery, new reporting requests, or clarifications on data feed structures.
- Documentation & Tracking
- Maintain detailed records of all communications, requests, responses, and follow-ups using Jira, Confluence, and shared inboxes.
- Track the status of outstanding requests and data deliveries, providing regular updates to internal stakeholders.
- Manage carrier and affiliate data feed inventory, tracking data coverage by carrier, affiliate, product, and feed type.
- Technical Expectations
- Basic ability to open and review data files (Excel/CSV) for completeness—training provided.
- Issue Resolution & Escalation
- Identify and escalate delays, discrepancies, or non-responsiveness from carriers or affiliates, ensuring timely resolution and minimal business disruption.
- Collaborate with internal teams (Data, Legal, Operations) to clarify data requirements and ensure communications meet stakeholder expectations.
- Process Improvement
- Contribute to the development and refinement of communication workflows, templates, and best practices.
- Support onboarding of new carriers and affiliates by participating in initial communications and documentation.
Qualifications
- Experience in professional communications; familiarity with insurance or data environments is a plus, but not required.
- Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
- Proficiency in email, shared documentation platforms (e.g., Confluence, SharePoint), tracking tools (e.g., Jira), and Excel.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple concurrent projects and deadlines.
- Collaborative mindset, able to work effectively with internal and external stakeholders.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.