Data Contributor Fulfillment Supervisor

The Data Contributor Fulfillment Supervisor is a critical leadership link between operational execution and strategic goals. You will lead a high-performing team, ensuring that workload distribution aligns with business priorities while fostering a culture of accountability and continuous improvement. You are not just a manager; you are a coach, a problem-solver, and a key partner to our Professional Services and Business Units.

What you’ll do 

• Coach & Mentor: Conduct consistent 1:1s and feedback sessions to identify development needs and inspire team members to surpass their potential.

• Performance Management: Monitor efficiency and productivity metrics, utilizing disciplinary procedures when necessary but prioritizing proactive coaching.

• Culture Builder: Model company values and ensure compliance with procedures, creating a sense of ownership and high morale within the team.

• Strategic Distribution: Manage daily workload distribution based on fluctuating business priorities and analyst skill sets.

• Data-Driven Oversight: Generate and analyze daily, weekly, and monthly management reports to identify trends, bottlenecks, and opportunities for optimization.

• Escalation Management: Serve as the primary point of contact for complex tasks and high-level escalations, providing accurate and timely resolutions.

• Reciprocal Partnership: Employ prudence and tact to manage the relationship between staff, Professional Services Consultants, and upper management.

• Process Improvement: Partner with the Center of Excellence (CoE) and Global Business Services to identify and implement process enhancements.

• On-Demand Support: Act as a responsive subject matter expert for Business Owners and Consultants to meet evolving business needs

What experience you need  

• Completed Bachelor’s Degree is required.

• Advanced English proficiency (B2+ or C1 level). Must be able to influence stakeholders and negotiate priorities effectively in English.

• 1+ years of advanced proficiency in Google Sheets or MS Excel (Pivot Tables, and data visualization).

• Proficiency in Google Slides or PowerPoint to communicate team metrics and project updates to leadership.

• Minimum 1 year of proven experience as a Subject Matter Expert (SME), Quality Control (QC), Team Lead, or similar leadership position.

What could set you apart

• Previous  Training and /or Quality experience.

• Previous back office experience.

• Professional attitude, fast learner, and desire to grow within the company.

• Strong analytical and problem solving oriented skills.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time