Data Center Regional Operations Director

The role operates in a fast-paced, mission-critical data center environment that requires close coordination across 24/7 operations, technical teams, and customer-facing functions. The individual will regularly interact with cross-functional stakeholders including operations staff, engineering teams, senior leadership, vendors, contractors, and enterprise or hyperscale customers to ensure seamless service delivery. The position also requires experience working within unionized environments, including managing union labor, adhering to collective bargaining agreements, and maintaining effective labor relations while driving operational performance.

Essential Fuctions

Facilities & Operations Management

• Oversee day-to-day operations of critical infrastructure systems, including power, cooling (air production & distribution), fire/life safety, and access control
• Develop and implement preventive and predictive maintenance programs to ensure system reliability and uptime
• Monitor and report on SLA performance and operational KPIs
• Ensure all facilities operate in accordance with established policies, procedures, and best practices

Customer Implementation & Service Delivery

• Partner with Implementation teams to ensure smooth onboarding and transition of customers into operations
• Review and interpret customer contracts, SLAs, and service requirements
• Serve as Implementation Manager for key accounts, ensuring successful project execution and service delivery
• Track project progress including costs, purchase orders, vendor coordination, and overall project health

Environmental & Monitoring Systems

• Oversee deployment and management of environmental monitoring systems across all facilities
• Ensure effective monitoring and alerting through the Network Operations Control Center (NOCC)
• Collaborate with Operations and Leadership to ensure environmental risks are properly managed and communicated
• Support delivery of environmental services, including scoping and proposal development

Team Leadership & Development

• Lead, develop, and manage operations teams, including hiring, onboarding, training, performance management, and career development
• Establish staffing plans and optimize scheduling for 24/7 operations
• Foster a culture of accountability, collaboration, and continuous improvement
• Provide ongoing coaching, feedback, and recognition to drive team performance

Security & Access Management

• Oversee all aspects of facility access control and security operations
• Partner with Security leadership to ensure monitoring, compliance, and incident response
• Manage access permissions for customers, vendors, and employees
• Conduct incident reviews and post-mortems to improve future security outcomes

Asset & Capacity Management

• Manage asset tracking systems and reporting for both internal operations and customer requirements
• Monitor and forecast capacity utilization across power, cooling, and space
• Provide regular reporting on current and future capacity thresholds

Compliance & Regulatory Oversight

• Ensure adherence to regulatory and audit requirements including SOC 2, SOX, and related standards
• Maintain and update business continuity plans and operational documentation
• Lead audit preparation, execution, and remediation efforts

Incident & Problem Management

• Act as the primary owner for customer issue resolution and escalation management
• Oversee incident response, root cause analysis, and post-mortem reporting
• Ensure effective communication during critical events and customer transitions

Financial Management

• Own and manage annual operating (OpEx) and capital (CapEx) budgets
• Develop and present capital project proposals to leadership and capital committees
• Identify and implement cost optimization strategies while maintaining service quality

Strategic Leadership

• Lead and execute strategic initiatives to improve operational performance and service delivery
• Define operational roadmaps and align teams to achieve business objectives
• Drive continuous improvement across all areas of operations

Qualifications & Experience

• 7+ years of experience managing critical facilities, preferably within data center environments
• 10+ years of leadership experience managing teams and operational functions
• Must have experience with Union Management.
• Must have experience in Safety Programs, Safety culture implementation during lock outs and critical situations
• Strong understanding of data center infrastructure systems (power, cooling, fire/life safety, security)
• Experience managing customer implementations and service delivery in high-availability environments
• Proven experience with budgeting, Profit & Loss Analysis, financial planning, and cost management (OpEx/CapEx)
• Experience supporting compliance frameworks (SOC 2, SOX, audits)
• Strong ability to develop procedures, train teams, and drive operational standardization
• Excellent communication and stakeholder management skills across all organizational levels

Core Competencies

• Customer-first mindset with strong ownership of service delivery
• Ability to manage multiple priorities in high-pressure environments
• Strong organizational and time management skills
• Sound judgment in decision-making, conflict resolution, and escalation management
• Commitment to continuous improvement, accountability, and operational excellence
• Professionalism in working with customers, vendors, and cross-functional teams

What Success Looks Like

• High facility uptime and SLA adherence
• Strong customer satisfaction and successful service delivery
• Efficient, well-trained, and engaged operations teams
• Effective cost management and budget performance
• Continuous improvement in operational processes and systems

• Excellent verbal and written communication skills
• Very calm and polished demeanor to handle crisis situation
• Ability to work well with all levels of people within the organization
• Ability to direct and manage work groups
• Excellent organizational skills and time management skills
• Ability to work well under pressure and manage multiple concurrent priorities
• Demonstrates strong customer service skills and takes ownership of the customer experience
• Ability to develop and document procedures and train personnel on the procedures
• Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
• Takes ownership for business performance
• Provides constructive thought leadership on ways to improve service.
• Pursues creative ways to reduce expenses when possible.
• Operates with a strong work ethic and a desire to do things the right way.
• Proactively offers constructive and creative ways to improve our business.
• Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
• Exercises good judgment in communicating and resolving issues with fellow co-workers. 
• As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
• Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
• Displays personal commitment to always learn and improve.

Education: Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

Certifications: None

Work environment:

• Fast paced environment
• Travel required

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.