Data Center Operations Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

 

WHY JOIN EOS RIGHT NOW

EOS IT Solutions operates data center managed services campuses for some of the world's largest hyperscaler clients. We are scaling fast — and we are building an operating model that creates real career opportunity for people who want to own something, not just report on it.

 

THE ROLE

The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day.

This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.

 

What you own

• Your Zone Leads — scheduling, performance management, development, corrective feedback
• Your shift's SLA delivery —ticket resolution within contracted window across your zone cluster
• EOS culture on the floor — standards, recognition, accountability and the team's sense of belonging to something worth working for
• Written shift handoffs — every transition, no verbal-only exceptions
• Surge response
• Escalation discipline — you resolve at your level; you escalate what genuinely requires it

 

What you do not own — by design

• Ticket intake and priority — the Operations Command Center (OCC) owns the work stack; you execute it
• Project and buildout work — that is Build Operations; your team does not cross that line without OCC authorization
• Client-facing SLA commitments — that belongs to the Director and OCC
• Technical execution decisions — that is your Zone Leads

We are explicit about scope because clean ownership is how this model works. You should find these boundaries clarifying, not limiting.

 

WHO WE ARE LOOKING FOR

We are deliberately recruiting from outside the traditional data center candidate pool for this role. If you have led people through a 24×7 high-stakes operation — in any industry — and your instinct when things go wrong is to own the problem rather than forward it upward, we want to hear from you.

 

Backgrounds we are actively recruiting from

→ Military NCO / Staff Sergeant and above

   You have managed people, equipment, and shift operations under pressure. You own outcomes.

   You enforce standards and earn respect through competence and follow-through. The data

   center environment is new. The leadership is not.

 

→ NOC Supervisor / Shift Lead

   You already own 24×7 operations, ticket discipline, escalation chains, and shift handoffs.

   The physical environment changes. The operational model is nearly identical.

 

→ Industrial / Manufacturing Shift Manager

   You run large crews on rotating shifts where downtime has real consequences. You are

   metric-driven and comfortable with accountability culture. The model transfers directly.

 

→ Logistics / Warehouse Operations Manager

   High-volume, shift-based, metric-heavy, people-intensive. If you have run an Amazon

   fulfilment center or a major distribution hub, you already work in a dispatch model

   very similar to ours.

 

→ Trades Supervisor — electrician, HVAC, facilities

   Instant technical credibility with the team. You know what it takes to hold skilled

   tradespeople accountable. The ticketing and SLA layer is learnable quickly.

 

→ DC operations with people management depth

   Welcome, but not required. The leadership fundamentals matter more than the environment.

 

What all of these have in common — the fundamentals we are hiring for:

• 3+ years managing a team directly — you hired, you ran performance conversations, you drove disciplinary processes when needed
• 24×7 or shift-based operations experience — scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly
• A track record of holding people accountable in a way that builds respect, not resentment
• Calm under pressure — when something goes wrong on your shift, you respond with clarity
• The instinct to resolve at your level first, not forward it upward

 

This role is probably not right for you if:

• Your instinct when a problem surfaces is to flag it upward and let someone else decide — we need someone who makes the call at their level first
• You have managed projects, vendors or workflows but not the people doing the work
• You want significant client-facing or strategic involvement — this role is operational execution and team ownership
• You come from a pure coordination background — reporting on what others are doing rather than owning what you and your team deliver

THE ENVIRONMENT

• Hyperscaler-scale data center — our primary client is one of the world's largest technology companies
• 24×7 operations — surge events, fire drills and reprioritization are normal, not exceptional
• You are measured on data, not perception — the OCC produces the scoreboard and it is objective
• The OCC handles intake and priority; you execute — this structure gives you real authority within your zone cluster
• You are on the floor — this is a presence role, not a desk role
• Your team will respect competence, consistency and follow-through — EOS culture on this campus is built by the people who lead it

 

HOW TO APPLY

Submit your resume along with a brief note — 3 to 5 sentences — describing a specific situation where you personally owned an operational outcome. Tell us what went wrong, what you did, and what happened. We read every one of these. The ones that get a call back are specific. You do not need data center experience to apply. You do need to be able to describe a moment where something went wrong on your watch and you owned it.That story can come from a military deployment, a factory floor, a logistics hub, a NOC, a trades site, or a data center. The instinct is what we are looking for.

 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.