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Data Center Technician – Job Description
Role Summary
The Data Center Technician is responsible for daily data center operations, including hardware deployment, customer support, inventory management, and collaboration with internal engineering teams. This role ensures reliable service delivery, accurate documentation, and high‑quality customer interactions.
Key Responsibilities
Core Operations
• Perform daily data center technician functions, including cabling, hardware installation, asset tracking, procurement, and customer support.
• Install, rack, cable, and maintain customer equipment and telecommunications hardware.
• Ensure accurate documentation of hardware, software, and configuration items (CMDB) in accordance with NTT standards.
• Manage and resolve ServiceNow tickets following departmental procedures.
• Respond to incidents promptly, meeting or exceeding SLA requirements.
• Participate in weekly on‑call rotations.
• Maintain documentation and support compliance audits.
Customer & Team Support
• Serve as a point of contact for customers and internal teams.
• Support customer projects and contribute to an excellent customer support experience.
• Assist with executive briefings, data center tours, and custom engagements.
• Receive and ship inventory as needed.
Leadership & Collaboration
• Stay current with emerging technologies and industry best practices.
• Recommend improvements to enhance reliability, security, and performance.
• Build strong, respectful relationships across teams and foster a collaborative environment.
• Share lessons learned and promote continuous improvement.
• Demonstrate accountability, meet deadlines, and uphold NTT values.
Qualifications
• 5+ years of experience as a Data Center Technician.
• Associate degree in Computer Science or equivalent experience.
• Strong aptitude with tools, hardware, and physical installation work (must be able to lift 50 lbs).
• Excellent communication skills and experience working with external vendors and customers.
• Ability to troubleshoot, monitor, and tune various systems.
• Strong analytical and problem‑solving skills.
• Highly organized, detail‑oriented, and adaptable to changing environments.
• Proven ability to work independently and within cross‑functional teams.
• Customer‑focused mindset with the ability to perform under pressure.
• Enthusiasm for the industry and eagerness to learn new technologies.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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