Data Center Command Center Coordinator (Change & Operations)

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Job Title

Data Center Command Center Coordinator (Change & Operations)

About your role:

You will provide centralized coordination, change execution, and operational oversight in support of data center modernization initiatives, migration activities, and steady-state operations. This role enables a follow-the-sun operating model for incident response, ensures disciplined change management, and serves as a key integration point across operations, engineering, vendors, and business stakeholders.

What You’ll Do:

• Coordinate intake, prioritization, and scheduling data center activities across multiple sites.
• Align requests with resource availability, maintenance windows, site readiness, and operational constraints.
• Create, manage, and execute end-to-end data center changes using ServiceNow.
• Validate and maintain accuracy of ServiceNow CMDB, AMDB, and asset lifecycle records.
• Provide initial incident response and triage, working directly with Fiserv Incident Command Center (FICC) and DC teams to assess and address potential data center impacts.
• Support asset management activities, including shipping, receiving, and chain‑of‑custody tracking.
• Ensure accurate asset records and lifecycle status throughout moves, adds, changes, and decommissions.

Experience you’ll need to have:

• 5 years of experience supporting data center operations or large-scale infrastructure environments.
• 4 years of experience with ServiceNow (Change, CMDB, AMDB).
• Proficient in working with MS Office Tools (Power BI, Excel, Power Point, Teams) and ServiceNow.
• 6+ years of an equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience in follow‑the‑sun or 24x7 operational models.
• Familiarity with DCIM tools (Sunbird DC Track preferred).
• Experience supporting financial or procurement analytics in an operational context.
• Background in data center lifecycle management and asset governance.
• Experience supporting migration, modernization, or transformation initiative.

How you’ll work:

• This role requires use of a computer and audio equipment.
• To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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