CX/UX Research Consultant (Tax/Accounting) – Hybrid USA R0052491

CX/UX Research Consultant (Tax/Accounting) – Hybrid USA R0052491 | DXG | UX/CX COE – Wolters Kluwer DXG U.S., Inc.

Summary - We are seeking a strong CX/UX Research Consultant to join our growing CX/UX team in Wolters Kluwer Tax & Accounting North America. In the CX/UX Research Consultant role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and contribute actively to research planning and execution, helping to turn user insights into actionable product improvements in our Firm Management product portfolio. This is a great opportunity to learn from fellow CX/UX practitioners, overcome challenges of adapting solutions and processes to the latest technology, and make a meaningful impact on products used by thousands of accounting professionals every day.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office  | #LI-Hybrid

About Us: https://www.wolterskluwer.com/en/solutions/tax-accounting-us

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

NOTE: A portfolio is not required, but sharing past projects to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process. 

Required Job Qualifications (minimum – 3 years):

• 3+ years in a User Research role for digital solutions
• Research Planning: Ability to plan and execute basic user research studies, aligning with business goals.
• Data Analysis: Skills in analyzing qualitative and quantitative user data.
• Report Writing: Capability to prepare clear and concise research reports.
• Presentation: Skills to clearly present research findings to stakeholders
• Cross Functional Collaboration: Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights.
• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with UX certification or training.

Preferred Job Qualifications (minimum – 3 years):

• Working in a B2B environment on enterprise solutions 
• Knowledge of Tax & Accounting solutions 
• Familiarity with User Research platforms such as Great Question or UserZoom
• Experience collecting and reporting user data from Pendo or other analytics tools 
• Working knowledge of AI and agentic workflows 

Essential Duties and responsibilities

• Conduct user interviews and collect qualitative and quantitative data.
• Analyze user feedback and present findings in reports.
• Facilitate usability tests with minimal supervision.
• Develop and refine research materials, such as interview guides and surveys.
• Participate in the synthesis of research findings for cross functional teams.
• Collaborate with designers to translate research insights into design recommendations.
• Help define and prioritize user research initiatives.
• Maintain a repository of user research findings and artifacts.
• Conduct competitive analysis and benchmarking.
• Create and update user personas based on research findings.
• Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available:

🔗 https://www.mywolterskluwerbenefits.com/index.html

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800