CX Program Manager

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

As the Quality and Commissioning Program Manager, you will be responsible for ensuring high standards of quality and smooth commissioning processes across multiple projects for designated clients. You will assist in project setup, provide expertise in quality management, and support training development while managing smaller program efforts and geographical needs. Your role is crucial for maintaining consistency and efficiency in our expanding strategic projects division.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Engineering, Project Management, or a related field. Advanced degrees or relevant certifications (e.g., PMP, Six Sigma) are advantageous.

Experience: 6 years of electrical experience and demonstrated leadership abilities including proven experience in quality management and commissioning within large-scale projects.

Experience in developing and executing training programs is highly desirable.

Travel: 50%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Client and Project Support
  • Serve as the primary Quality and Commissioning Program Manager for specific high-profile clients.
  • Assist in project setup and startup phases, bridging the gap until a full-time Project Manager is assigned.
  • Attend and actively participate in program-level meetings to ensure alignment with client expectations and project goals.

• Site ad Quality Management
  • Regularly attend and contribute to meetings at each client site to drive consistency and integrate lessons learned.
  • Interview field-level employees up to Field Managers to evaluate and uphold quality and commissioning standards.
  • Act as a subject matter expert on program quality and commissioning requirements, providing guidance and resolving issues as they arise.

• Program and Project Management
  • Lead and oversee specific program efforts, ensuring effective management and successful outcomes.
  • Address and support smaller geographical needs and project management tasks as they arise.
  • Oversee the subcontracting of QXL help for specific sites if self-perform is not feasible, ensuring effective management of external resources.

• Training and Development
  • Develop and execute training programs, including internal program sessions, to enhance team skills and knowledge.
  • Coordinate with other team members to ensure comprehensive training coverage

• Reporting and Coordination
  • Report directly to the Commissioning Operations Leader with a dotted line reporting structure to the Program Manager for projects within the designated program.
  • Assist in managing the construction tools group needs on-site, ensuring operational efficiency and readiness.

• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.