CWC PPS and Security Technical Lead

Description -

Job Summary
• This role is responsible for defining customer experience requirements across touchpoints, leading voice of customer programs, and designing customized customer experiences. The role applies customer experience design methods to lead cross-functional teams and facilitates discussions resulting in action plans. Additionally, the role monitors KPIs, executes retention programs, contributes to complex projects, and fosters working relationships.

Responsibilities

•Develop a deep understanding of the product and solution portfolio to effectively deliver and support security offerings.

•Build and maintain a stakeholder matrix to facilitate the introduction of new solutions and sustain existing ones within CWC centers.

•Foster strong relationships with product managers to encourage the adoption of security solutions while ensuring operational continuity (e.g., license management).

•Align with HP’s strategy to support Account-Based Marketing (ABM) accounts according to their sales stage.

•Identify customer challenges by collaborating with CWC teams across countries to gather insights and evolving needs that can drive higher sales conversion.

•Design and implement new experiences tailored to vertical or customer-specific requirements.

•Develop supporting documentation, guides, tutorials, and videos to enhance user adoption and experience.

•Oversee the implementation of CWC experiences and manage the demo catalog.

•Monitor usage metrics and coordinate training initiatives for staff.

•Apply a consultative selling approach to deliver compelling value propositions.

•Track the introduction and end-of-life (EOL) of hardware and software solutions.

•Coordinate quarterly updates with global business units (GBU) to ensure strategic alignment.

•Support local technical teams during solution implementation and deployment.

•Understand and address local challenges to facilitate successful rollouts.

•Demonstrate strong technical skills in installing and configuring software solutions.

•Pursue certifications in areas such as Azure and cybersecurity to be recognized as a trusted advisor.

•Provide technical staff with updates on emerging technologies, competitive analysis, and relevant use cases.

Education & Experience Recommended
• CyberSecurity Skills

. Azure Skills and overall a good understanding of Solution Integration
• Typically has 3 to 7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Analytics
• Business Intelligence
• Business Strategies
• Competitive Intelligence
• Customer Insights
• Market Intelligence
• Market Research
• Marketing
• New Product Development
• Power BI
• Python (Programming Language)
• R (Programming Language)
• SQL (Programming Language)
• Thought Leadership

Azure Certifications to pass during the year

Cyber knowledge

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

CWC PPS and Security Technical Lead

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