CVO Insurance Specialist

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The CVO Insurance Specialist is responsible for maintaining accurate malpractice insurance documentation for clinicians and clients. The role validates insurance coverage details to ensure accuracy and will assist with and support annual insurance policy renewal processing. The CVO Insurance Specialist acts as a resource to answer questions and resolve issues concerning malpractice insurance, tail coverage, and patient compensation funds. This role assembles and maintains statistical data and may perform and/or oversee specific projects and programs as assigned.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Requesting and Filing All Malpractice Coverage Certificate of Insurance (COI) for Clinicians and Clients – 80%

• Processes COI requests daily while working with our insurance carriers to ensure requests are received timely
• Routinely uploads COIs to database
• Manages the shared email inbox and distribute emails to ensure all inquiries are completed
• Obtains and tracks higher limit approvals, as requested
• Obtains and tracks approval of malpractice insurance, as needed
• Maintains and updates COI master list as requests are made
• Resolves or appropriately refers questions, requests, complaints, or concerns
• Keeps management informed of area activities, and of any significant problems

Assist with Monthly Compensation Fund Responsibilities – 20%

• Help prepare and maintain clinicians’ monthly compensation fund enrollment
• Processes check and wire requests
• Manages invoices and payments for compensation fund enrollments

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate with clinicians, clients, and state boards

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required. Bachelor’s Degree preferred.
• 1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of PDF editing software
• Working knowledge of Salesforce
• Ability to build relationships at all levels - internally and externally
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills
• Strong attention to detail and accuracy

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Innovative
• Customer Focus & Teamwork
• Quality & Results-Oriented
• Decision Making
• Resourceful & Tenacious
• Develops Self
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

Disclosures