CVA Field Service Supervisor

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has the need for a CVA (Customer Value Agreement) Field Service Supervisor based at our Hillsboro, OR location.

SUMMARY

The CVA (Customer Value Agreement) Field Service Supervisor directs the activities of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers. This includes but is not limited to training, supervising, maintaining a positive work environment, and ensuring compliance with safety standards and established policies and procedures. As a primary contact for customers receiving, this position is responsible for providing a thorough explanation of our equipment, its capabilities, and service repair work as well as responding to all questions in a timely and knowledgeable manner.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Supervise and direct the activities of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers.
• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.
• Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate CVA Service and Shop Service department labor needs as requested by internal and external customers.
• Work with PSSRs to provide accurate quotes for service work.
• Work with customers to determine source of problems and write work orders.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
• Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.
• Maintain knowledge of the skills of Technicians to effectively manage job placement.
• Keep up to date on overall activities of the CVA Service and Shop Service department, identifying problem areas and taking corrective action.
• Accurately complete all necessary paperwork including but not limited to work orders and service report reviews in a timely manner.
• Assist in the promotion and sale of service repairs.
• Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner.
• Maintain control of all assigned company property and ensure that company equipment is always maintained in safe operating condition.
• Work to build trust among direct reports and peers alike
• Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings.
• Operate company or personal vehicle as needed to visit branch locations or customers.
• Maintain regular, punctual, and predictable attendance.

SUPERVISORY RESPONSIBILITIES

Manager is responsible for the overall direction, coordination, and evaluation of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and implementing corrective action with employees; addressing complaints and resolving problems. When work deficiencies are identified takes prompt and effective measures to correct areas needing improvement.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of six (6) years of directly related experience in power generation or engine service; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Maintain a valid driver’s license and satisfactory driving record
• Lift truck operator certificate or ability to obtain one
• Completion of a certified electrical safety course

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.