Customs Trainera

  Core Responsibilities:

Educational and Training Support

• Develop and deliver training materials on customs entry processes, procedures, and regulatory requirements in collaboration with Flexport Customs Compliance
• Create and maintain educational resources, including process guides, work instructions, videos, system tutorials and/or in-person trainings
• Conduct onboarding sessions for new team members on customs brokerage fundamentals as a support for Associate Managers and Managers
• Support continuous learning initiatives and stay current with regulatory changes and industry best practices
• Facilitate workshops and knowledge-sharing sessions across operational teams as recommended by Customs Compliance and Head of Customs

• Collaborate with operations teams to identify process improvement opportunities
• Help resolve entry-related issues and support problem-solving efforts

• Project: Review all training materials and operational guidance reflect current regulatory requirements in combination with Customs Compliance
• Support compliant use of internal systems and processes

NOTE: Customs Compliance will maintain responsibility for broker education as required by 19 CFR §111

Required Qualifications

• 2 years of experience in customs brokerage, international trade, or related field
• (External Candidates) Strong understanding of customs systems, ability to learn quickly and operationalize Flexport’s systems into clear instructions
• Strong understanding of customs entry processes and procedures
• Knowledge of customs regulations, tariff classifications, and trade compliance requirements
• Excellent communication and presentation skills
• Strong attention to detail and organizational abilities
• Ability to work collaboratively in a team environment
• Willingness to travel, as needed for in-person trainings

Preferred Qualifications

• Licensed Customs Broker or progress toward licensing
• Experience in training, education, or knowledge management roles
• Understanding of trade agreements and preferential duty programs

Skills and Competencies

• Analytical thinking and problem-solving abilities
• Organizational perspective to set and define training roles
• Adaptability to changing regulations and requirements
• Time management and ability to prioritize multiple responsibilities and projects
• Professional written and verbal communication
• Proficiency in Microsoft Office Suite and learning management systems

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