Customs Compliance Assistant, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Customs Compliance Specialist is responsible for day to day compliance with customs regulations and Gate Gourmet’s customs policy. Serves as a liaison between customs and Gate Gourmet. Works with Gate Gourmet’s account manager and the airline’s broker to ensure compliance with customs regulations and inventory control of bonded goods. Ensures proper security of bonded cages and bonded goods. Responsible for accuracy of required customs paperwork and for appropriate retention of customs files.

Hourly Rate:

• $21 - $23 Per Hour

Benefits:

· Paid time off

· 401k, with company match

· Company sponsored life insurance

· Medical, dental, vision plans

· Voluntary short-term/long-term disability insurance

· Voluntary life, accident, and hospital plans

· Employee Assistance Program

· Commuter benefits

· Employee Discounts

· Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Ensures bonded goods are received and placed in a bonded cage in accordance with customs regulations
• Ensures that only approved employees enter bonded cages (Customs Authorized Store Rooms (CASRs))
• Ensures proper security of bonded cages and bonded goods
• Ensures bonded cages are kept neat and orderly
• Ensures Bonded Store Manager (BSM) is used to track daily usage of bonded goods
• Ensures First In First Out (FIFO) method of inventory control is used
• Ensures bonded goods are exported out of the US within one (1) year from date of entry
• Ensures CF 7512s are closed within one (1) year from date of entry
• Liaises and communicates with customs, the customer, the airline’s broker and account managers as it relates to bonded goods and customs matters
• Responsible for accuracy of customs paperwork
• Responsible for appropriate retention of customs files
• Leads Clerks in the bonded cage and monitors their productivity as it relates to bonded goods and use of the Bonded Store Manager (BSM)
• Keeps General Manager informed of issues and changes affecting handling of bonded goods
• Other duties not listed but related to customs/bonded procedures

Qualifications

Education:

• High School Diploma or G.E.D required

Work Experience:

• Minimum 2 years of general work experience is required.
• Experience in inventory management and Customs regulations is preferred.
• In-flight catering experience is highly desired.

Technical Skills: (Certification, Licenses and Registration)

• Ability to work in a fast paced, deadline driven environment.
• Ability to work in a unionized environment. 
• Must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train other hourly employees.
• Ability to handle multiple tasks without losing focus on quality and priorities.
• Basic computer skills required.  Working knowledge of Microsoft Office products preferred.
• Strong organizational and analytical skills

Language / Communication Skills:

• Good communication skills in English

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Non-exempt

Internal Relationships: Account Manager, Compliance team

External Relationships: customs, airline’s broker

Work Environment / Requirements of the Job:

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title):  Operations Manager

Estimated Total Size of Team: 1

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

· We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

· We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

· Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

· We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

· We care about what we do, and we understand the impact we have on others and the planet.

· We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

· Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

· We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Application Closure Statement

• To be considered for this position, please submit your application by 03/26/2026

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

03/26/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!