Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do:
Johnson Controls is seeking a Customer Experience Specialist! In this role, you will deliver a world-class customer experience for new and existing customers engaging with the JADEC (Johnson Controls Advanced Development and Engineering Center) facility. You are also responsible for execution of all aspects of customer visits to the JADEC facility. Inclusive of request intake, calendar review and approval, developing a plan that meets the visits expectations, measurement of customer visit results against a high standard of excellence, reporting of impact in CRM tools. This role is a focal point for enhancing the existing program and contributing excellence (how do I end this by growing and evolving this program), leading-edge technology, professional content development partners and substantially increased event frequency.
How you will do it:
Coordinating Internal Resources
Act as the primary liaison for internal teams and service providers supporting the JADEC (Johnson Controls Advanced Development and Engineering Center) facility, including Facilities, Catering, AV support, IT/PC support, and content development partners.
Coordinate and oversee ongoing facility and infrastructure projects, ensuring timely completion of improvements and repairs while maintaining minimal disruption to operations.
Facilitate collaboration between internal stakeholders and external vendors to deliver seamless support for customer visits and events.
Customer Visit Management
Leads and delivers world-class customer visits through planning, execution, and post visit follow up.
Works to qualify importance of customer visits with sales and executive leadership
Works with Marketing, Sales, and Global Creative team to develop quality content in support of customer visits.
Measurement and Performance Management
Ensure on-going visibility into outcomes delivered through the JADEC Customer Visit program, including metrics such as sales influence, relationship / retention benefits, program expansion.
Drive initiatives to integrate systems and processes for better automation and data integrity.
Work with JCI program stakeholders to build awareness and utilization of the JADEC (Johnson Controls Advanced Development and Engineering Center) facility.
One Team
This role will collaborate closely with Sales, Marketing, Product Management, Product Engineering, and Applied Equipment Business Leaders. Lead by example to deliver industry-best commercial programs that deliver results.
What we look for:
Required
University degree or equivalent combination of education and experience
3 years related experience
Excellent communication and relationship-building abilities, with a strong customer service and hospitality mindset.
Ability to interpret and organize data in a clear, concise, and actionable format.
Strong attention to detail and ability to manage multiple priorities effectively.
Demonstrated ability to represent the company in a polished, welcoming, and professional manner.
HIRING SALARY RANGE: $76,100 - $95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.