Customer Value Director, Supply Chain Design & Planning - 11499

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

 

We are seeking a Supply Chain Design & Planning Customer Value Director to lead a portfolio of named customers across different industries and customer segments in North America. In this role, you will be the primary customer-facing advocate, responsible for developing and driving customer value journeys, partnering with customers to develop their Supply Chain Design & Planning (SCDP) initiative roadmaps and journeys to accomplish them. You will plan and lead regular value reviews and check-ins to ensure alignment and continually increase adoption. You will use a strong executive presence and a deep understanding of SCDP to advise customers on how to transform their supply chains, creating long-term value.

Customer Value Directors represent the primary point of contact between Coupa and our customers.  As a trusted partner, you will drive customer value by building strong relationships with a variety of stakeholders and customer leaders. You will also work with, coach, and advise customer teams to drive success strategies and mutual goals.  In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.
As a Customer Value Director, you will advance the Customer Value Management practice at Coupa by owning one or more functional improvement initiatives, formally or informally mentoring team members, and serve as a thought leader for supply chain design in industry.