Customer Transformation – Analyst

Kia ora,   

At PwC, our purpose is clear: to build trust in society and solve important problems.   

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.   

Ngā Kōrero mo tēnei tūranga / About the role  

As an Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products - in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll to turn ambiguity into clarity, and ideas into action.  

What you’ll do:  

• Spend your time listening, mapping, testing, workshopping and creating.   

• Be hands-on, working both visually and analytically.   

• Co-create solutions with designers, technologists, strategists and clients.   

• Bring a human-centred lens to large transformation programmes.  

• Contribute to projects that matter, from early problem definition through to implementation.  

Ngā pūkenga kei a koe / Skills and experience  

• 1-2 years’ experience in service design, CX, business analysis, or transformation, ideally in financial services or professional services organisations.  

• A relevant qualification in design, psychology, business or a related field.  

• Strong problem-solving and communication skills, alongside visual and creative capability  

• Confidence working with clients; preparing materials, facilitating sessions and contributing to recommendations. 

• Experience translating ambiguity into clear deliverables (e.g. journey maps, insights, miro boards, reports).  

• The ability to manage your own work, prioritise effectively and deliver to time and quality expectations.  

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ  

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals. 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways.  

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)  

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.  

• Flexibility - Flexible working; supportive coaching culture.  

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave. 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave. 

Mo te aha tāu e tatari ana? / What are you waiting for?  

Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html