Manage and assign work daily for staff. Monitor accuracy of work. Mentor/provide assistance to team.
Participate in annual review process.
Supervises 5-15 employees.
Handles call escalations.
Ensure all work is completed according to established policies, procedures, and standards. Assist staff in adhering to work schedules and projects proceed according to plans/specifications.
Ensure all processes have been adequately validated.
Document staff actions including training. Conduct performance appraisals according to established processes. Provide team feedback and follow up. Identify need for, provide and assure team is properly trained for assigned tasks.
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output.
Review, develop and implement process improvements, departmental goals and objectives.
Participate in business related meetings and follow up on discussion items related to area of responsibility.
Resolve day to day issues with support of Manager.
Represent department on cross-functional project teams.
Manage customer relationships; internal and external.
Prepare reports as requested.
Complete other duties as assigned.
Qualifications:
Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units), however with relevant experience. Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Must have good communication skills
Must be willing to work on a shifting schedule
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
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