Customer Support Specialist

Customer Support Specialist

Company:

Boeing Aerostructures Australia Pty Ltd

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.

We are currently seeking to recruit a Customer Support Specialist based 100% onsite in Port Melbourne.

In this role you would be the first point of contact for all spare part requirements, enquiries and responding with urgency to Aircraft-on-Ground (AOG) parts requests. The role includes receiving purchase orders, performing contract review to ensure first-pass quality and converting them into sales orders, maintaining strong attention to detail, and keeping business partners informed of all open orders and delivery status.  In this role you would also act as the customer interface with internal teams such as buyers, receipting, dispatch, planning, program leaders, and contract support and following up on technical input from the BAA Planning Group as needed.

Position Responsibilities:

• Main point of contact for all customer queries
• Monitor and coordinate on-time delivery of all spare orders and maintain delivery metrics for BAA spares to support seamless operational readiness
• Manages all spare requirements for the BAA site, including contract reviews, Sales Order processing, internal stakeholder management and follow through to ensure customer requirements are met
• Analyses customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
• Analyses customer spare parts requirement inquiries, facilitates responses and resolving delivery problem
• Creates and monitors performance metrics. Creates, maintains and advances customer relationships
• Develops an understanding of customer's culture and business strategies

Basic Qualifications (Required Skills / Experience):

• Strong Customer Support experience
• Ability to understand customer's organisation, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
• Ability to understand the big picture and the inter-relationships of all positions and activities in the system
• Experience with improving existing conditions and processes
• Discovers new opportunities and solutions for problems 
• Full, unrestricted working rights in Australia

Applications close 11th January 2026. Please note that applications will only be reviewed after the closing date and shortlisted applicants will be contacted after this period.

About us:
Boeing Aerostructures Australia is Australia's leading designer and manufacturer of composite flight control components for commercial aircraft. We are renowned for our collaborative and supportive working environment and for the high caliber of our people. We are passionate about improving peoples' lives through increasing global mobility with our iconic planes including the production of the 737, 777 and 787 models. 

At Boeing Aerostructures Australia, we are committed to creating an inclusive and incident and injury free workplace, where employees can realise their career goals and make a positive contribution to Boeing’s success.

If this role is you and you're excited by the opportunity to be part of building something amazing, we welcome your application.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds, ages, genders, disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.