Customer Support Representative (II) - Morrisons UK

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Customer Support Representative (II)

Location: Belgrade, Serbia (Hybrid)
Shifts: 9h - 17h / 10h - 18h

Are you passionate about delivering outstanding customer experiences and supporting service performance across a dynamic retail environment? We’re looking for a Customer Support Representative to join our Client Operations Team, playing a key role in supporting Morrisons and Morrisons Daily stores across the UK.

About the Role
As a Customer Support Representative, you will manage day‑to‑day interactions with our customer, ensuring smooth coordination of Field and Remote Service activities. You’ll act as a trusted point of contact for service escalations, performance reporting, and continuous improvement initiatives.
This is a great opportunity for someone who enjoys problem‑solving, building strong relationships, and driving operational excellence.

Key Responsibilities:

Customer Interaction & Escalation Management

• Serve as the main contact for the Morrisons head office
• Support escalations related to service calls, equipment, and service performance
• Ensure timely communication and resolution to maintain high customer satisfaction

Administrative & System Access Activities

• Handle system access requests to ensure correct permissions and onboarding
• Manage administrative tasks related to operations and customer support
• Ensure all data is accurate, documented, and up to date

Financial & Operational Tracking

• Raise and manage invoices and purchase orders
• Support T&M tracking and other financial reporting
• Work with 3rd‑party service providers to monitor performance

Reporting & Analysis

• Prepare proactive reports for internal and customer teams
• Identify trends through data and product analysis
• Support continuous improvement initiatives and new project rollouts

Customer Experience

• Ensure all interactions reflect exceptional customer service
• Support improvements that enhance service delivery and customer satisfaction

What We’re Looking For

• Experience in customer support, operations, or service delivery 
• Strong skills in handling escalations
• Solid administrative and system‑coordination abilities
• Confidence working with data, reports, and trend analysis
• Strong communication and relationship‑building skills
• Ability to multitask, prioritize, and work proactively
• A customer‑focused and improvement‑oriented mindset

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”