Title: Customer Support Management – Mobile
Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
Key Accountabilities:
- Coordinate project field work activities and oversee the completion of US Government Contract project ensuring project goals are met
- Follow up on customer open items/requests with the appropriate personnel in the US and/or Germany
- Provide input to LES Service Managers regarding timeframe requirements, staffing, sub-contractor service provider selection and other resources necessary for project implementation
- Assist Program Management, Finance, and Purchasing to negotiate supplier contracts and meet required delivery schedules.
- Coordinate, track and process labor summaries, parts, tooling, and accounting reports for the Large Engine Services team and prepare Work Order invoices
- Assist Program Management with operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications
- Provide technical assistance and feedback to RRSA America technicians and engineers on customer problems and requests
- Provide financial data and analysis, revenue projections and controlling reporting support
- Generate parts and service quotes to review with management team and assist with service estimates
- Oversee LES warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms
- Review and Assist Service Managers in the writing of project reports.
- Process and track Internal Order Requests
- Maintain inventory of special tools and parts, and track their location in the field
- Represent MTU America in meetings with customers and vendors
- Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct
- Perform special assignments as required
Basic Requirements:
- Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
- United States Citizen or have an established back-ground to meet US Government regulations for DSP-5 or TAA Approval or Security Clearance approval.
- Bachelor’s Degree in Engineering or related field and 3 years of service project coordination, failure analysis or service engineering experience with internal combustion engines; or 7 years of service project coordination, failure analysis or service engineering experience with internal combustion engines
- Willingness to travel, domestic and international (up to 70% possible but will vary based on current projects)
Preferred Qualifications:
- Strong ability to manage concurrent tasks and bring projects to completion
- Strong personal drive with can-do attitude, and the ability to work extended periods without supervision
- Strong organizational, planning and follow-up skills
- Strong interpersonal skills and the ability to work effectively with others
- Strong analytical and problem solving skills
- Strong oral and written communication skills
- Good presentation skills
- Good ability to cope with frequent schedule and priority changes
- Proficient with PC and MS Office Suite
- Proficiency with SAP, MS5, PS3, PAS, C4S
- Knowledge of MTU products and processes
- Knowledge of Marine Diesel Engines, associated products, and Marine policies and procedures
- Experience organizing complex repairs in the marine industry, involving many subcontractors
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
05 Mar 2026; 00:03
$72,952 - $118,547-Annually
Novi, MI
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.
The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.