Last date to apply:
02 April 2026
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Customer Support Team Leader
Husqvarna Group is seeking an experienced and people‑focused team leader to oversee our Customer Support team and help shape the future of service to our dealer and retail networks across New Zealand. This role is central to maintaining strong customer relationships, driving operational excellence and supporting our sales and service objectives.
About the role
- Lead, coach, and develop a high‑performing team committed to delivering consistent, high‑quality support.
- Oversee order management, customer enquiries, and service performance to meet established KPIs.
- Identify service trends, address issues proactively, and provide insights that support continuous improvement.
- Work closely with Sales, Logistics, and Shared Services to ensure customer requirements are met.
- Provide accurate reporting.
What You’ll Bring
- Proven leadership with the ability to set clear goals and coach for success.
- Strong customer‑centric mindset and commitment to service excellence.
- Analytical capability and attention to detail.
- A collaborative mindset and the ability to build strong internal relationships.
- Strong communication skills and confidence working cross‑functionally.
- Proficiency with office systems and the ability to learn new tools.
Why Husqvarna Group
Join a respected global brand with a proud heritage where your leadership directly influences customer experience and operational success.
You enjoy variety, taking initiative, and love improving how things work. You care about teams and customers and thrive in a dynamic environment.