MixMode is a leading provider of AI-powered cybersecurity solutions at scale, pioneering a patented third-wave, context-aware AI approach that automatically learns and adapts to dynamic environments. The MixMode platform delivers self-supervised, real-time threat detection for known and unknown threats across cloud, hybrid, and on-premises environments. Large organizations with big data workloads – including those in enterprise, critical infrastructure, US Department of War and US Intelligence Community – trust MixMode to defend their most important assets. Backed by PSG and Entrada Ventures, MixMode is headquartered in Santa Barbara, California. Learn more at www.mixmode.ai.
Job Summary:
MixMode is seeking a Customer Success Support Engineer to join our team either remotely or in our Santa Barbara office. This person is responsible for managing the technical health of our customers and ensuring their long-term success with our cyber defense platform. You will act as a primary technical resource, bridging the gap between high-level support and proactive customer enablement.
What you’ll be doing (responsibilities):
What you’ll need to bring (qualifications):
We are open to hiring great talent who may have qualifications above or below those specifically listed in this job description. Pursuant to California law, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, we also reflect a broad pay range. The range that we are targeting for this position is $110,000-$160,000, though we can adjust based on individual qualifications. Individual salary is determined by qualifications, role, level, and location.
Compensation and benefits are competitive based on industry standards. Benefits for full-time team members include:
MixMode provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disability and Reasonable Accommodations | E-Verify | Right to Work
Please note: MixMode does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of MixMode.