Customer Support – End-to-end Cost management lead

Customer Support – End-to-end Cost management lead

Description -

Job Summary

The End-to-end Cost management lead is a key role within Customer Support Operations (CSO) - Business Management organization, responsible for leading cost governance, financial planning, and transformation projects that support Customer Support financial performance and goals (budget) achievement. The role partners closely with Finance, CSO Business Segment managers and cost leads to ensure cost transparency, budget discipline, and high‑quality executive reporting of Customer Support financial performance.

This position owns end‑to‑end management of assigned cost and transformation programs, including planning, tracking, governance, and leadership communication.

The ideal candidate brings strong program leadership, financial acumen, executive communication skills, and the ability to translate complex data and organizational dependencies into structured plans and outcomes.

Essential Job Functions / Responsibilities

Executive Reporting & Insights

• Develop executive‑level dashboards, charts, and written narratives for leadership forums
• Translate complex financial and operational data into clear, decision‑oriented insights
• Support CSO Business Management staff meetings and leadership reviews

Program & Workstream Leadership

• Lead cross‑functional programs from scoping through execution, ensuring delivery against defined milestones, timelines, and objectives.
• Establish and manage program governance, including cadence, roles and responsibilities, risk management, and escalation frameworks.
• Coordinate work across multiple functional teams and geographies, maintaining alignment amid changing priorities and dependencies.

Stakeholder Partnership

• Act as a trusted business partner to CSO leaders and Finance counterparts
• Facilitate alignment across geographically distributed and matrixed teams
• Proactively surface risks, dependencies, and decision points for leadership attention

Required Qualifications

• Bachelor’s degree in Finance, Business, Economics, Engineering, or equivalent experience
• 7+ years of experience in business management, finance, or operations in a complex organization
• Proven experience in cost management, financial planning, and executive reporting
• Strong analytical skills with the ability to synthesize data into clear insights
• Advanced proficiency in Excel and PowerPoint

Preferred Qualifications

• Experience supporting customer support, services, or operations organizations
• Prior experience leading cross‑functional or transformation programs
• Familiarity with enterprise financial systems and reporting tools

Key Skills & Competencies

• Financial and business acumen
• Executive‑level communication and storytelling
• Strong ownership, execution discipline, and attention to detail
• Ability to operate effectively in ambiguous, fast‑changing environments
• Strong stakeholder and relationship management skills

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"