Customer Support Assistant

What is a Customer Support Assistant                                                   

This role works within the Customer Experience team, which works directly with the company’s contact center, operations, and billing departments.  The Customer Support Assistant works extensively within our SAP meter to cash Customer Information System (CIS).  The Customer Support Assistant will perform customer support office and clerical work while exercising good judgment and responsibility when performing such.

What does a Customer Support Assistant do?

• Communicates with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls

• Works on lists of orders that may involve billing issues or service issues; reviews and corrects business process exceptions, error listings and other reports including making billing adjustments as necessary

• Confirms, analyzes, summarizes, and transcribes information and data from various sources

• Prepares and maintains digital and/or paper files, reports, system records and databases

• Operates office machines and equipment including, but not limited to, copy machine, scanner, fax machine, computers, telephone equipment and calculators; solicits and receives customer information

• Performs all other office tasks as assigned; capable of performing all of the general customer support duties and is familiar with all of the procedures of the office and the business process to which the employee is assigned to support

• Employees may be utilized to perform work during emergencies including interacting with customers in all customer channels to support the company in addressing issues impacting safe and reliable service

• Provides support for storm restoration efforts

What does it take to be a Customer Support Assistant?

Required:

• High School or an Equivalency Diploma

• Must have proficient computer skills

• Must have excellent telephone manners, the ability to work well with others and the ability to meet the public in a courteous and businesslike manner

• Valid driver’s license

Preferred:

• Prior customer service experience

• Prior billing experience

Applications will be accepted until December 2, 2025

Pay rate: $34.13/hr

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR