Customer Support Administrator

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

We are currently looking for Customer Support Administrator to support with our online customer line. You will assist customers with the online order enquires and communicate with the stores where required.

What's involved

• Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.
• Manage orders post-sale including supplier follow up, customer service, order fulfilment and delivery
• Build strong supplier, customer and stakeholder relationships
• Develop an extensive understanding of product sourcing and pricing.

You'll need

• A passion for customer service and a friendly and helpful manner
• Attention to detail and care for follow up
• The ability to operate in a fast paced, growing environment
• Time and priority management skills, ability to work to deadlines
• Confident in the use of PCs and basic knowledge of Microsoft Office
• A minimum typing speed of 40 words per minute with great accuracy
• The ability to manage enquiries via the following channels: Phones, email, social media and live chat
• Experience in a call centre environment preferred.

You enjoy working in a busy team environment and enjoy learning on the job. Any previous experience in a retail environment will be advantageous and working with online orders.

Please note for this role you will need to be available to work Monday -Friday between the hours of 8am to 5pm. In this role you will be able to work flexibly with hybrid office attendance required.

Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.