Customer Supply Executive

Job Description :

The Customer Supply Executive is the first point of contact for MTO customers and distributors, MSO, Planners and Business Enterprise Operations Teams and acts as the link between Customer Service area and Supply and markets teams.

Responsible for delivering high-level customer service and ensuring on time, in full shipments, guaranteeing that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics and Supply Advisor tasks (E.g. Proactively manage relationship with plants, planning, customer collaboration, supply and Brand innovations teams). The CSE is the person responsible for ensuring a connection between Business Enterprise Operations (OTC) and IMC (Supply and Commercial Teams), and 3rd parties reinforcing strategy accomplishment and commercial drivers in OTC Team.  

Accountabilities 

• Single point of contact for customers and supply.

• Order management for customers including scheduling times and operational planning.

• Proactive order management execution from creation to delivery to the customer.

• Provide visibility and relevant action on orders vs. forecast.

• Handling all incoming customer queries and requests.

• Follow up to issues on incoming orders in case of non-stock availability or price differences

• Support and follow up to credit and collection related issues, ensuring the minimum impact of credit blocks.

• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.

• Being responsible for proper communication between Diageo and customers.

• Maximizing customer satisfaction level and order entry accuracy.

• Build credible relationship (strong networking, influencing and communication skills required).

• Keep Process Documentation actualized and accurate.

Key Performance Indicators

• Customer Satisfaction Level

• Touchless Orders

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. 

 Rewards & Benefits Statement:

 Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

 Language: English Professional working proficiency is a must

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2026-03-03