At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?
We’re recruiting a Customer Supply Chain Manager – Retail to join our Milk Supply and Planning team. This is a high‑profile role with accountability for end‑to‑end supply chain execution and service outcomes across our major retail customers, including Coles, Woolworths, Metcash, Costco and Aldi.
Sitting at the intersection of Commercial and Supply Chain, this role acts as the central point of coordination between customer requirements and operational execution. You’ll partner closely with Commercial teams, Supply Planning, Operations and Logistics while serving as the primary supply chain contact for retail customers.
The role requires strong judgement and composure, balancing competing priorities and stakeholder expectations in a fast‑paced, often high‑pressure environment.
Own end‑to‑end retail customer service delivery, coordinating forecast, supply and order fulfilment
Partner closely with Commercial teams to understand customer priorities, commitments and risks
Act as the primary escalation point for customer supply chain issues, shortages and disruptions
Lead clear, proactive communication with customers and internal stakeholders during disruptions
Translate real‑time supply chain information into clear, actionable updates for Commercial teams
Work closely with Supply Planning to improve forward planning, event readiness and service outcomes
Drive continuous improvement initiatives to reduce reactive firefighting and improve execution consistency
Represent Supply Chain in customer forums, service reviews and joint planning discussions
You will bring:
Experience in supply chain planning, customer supply or logistics roles, ideally within FMCG or retail
Demonstrated experience working with major retail customers and complex stakeholder environments
Strong end‑to‑end supply chain understanding and confidence operating under pressure
Excellent communication skills with the ability to influence without direct authority
Strong analytical and reporting capability, with comfort working across ERP systems and KPIs
A proactive, solutions‑focused mindset with the ability to balance competing priorities
A highly visible role with significant exposure to senior Commercial and Supply Chain leaders
The opportunity to work closely with Australia’s largest retail customers
Real scope to influence how retail supply chain execution and planning is delivered
A collaborative, values‑led culture with strong focus on continuous improvement
Click “Apply for this job” to submit your application. Applicants must have full Australian working rights.
Saputo Dairy Australia is an equal opportunity employer and a proud Circle Back Initiative Employer — we commit to responding to every applicant.
As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.
Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.