Customer Sucess Agent

Job Purpose:
 

Acts as the primary point of contact for customer inquiries related to products and services. Drives high adoption of product and service capabilities, increasing license utilization and service hours. Enhances customer engagement by identifying new sales, upselling, and cross-selling opportunities, and effectively transferring them to the sales team. Provides high-quality customer service and sales support to both internal and external customers. Leverages insights from customer interactions to proactively create new business opportunities.

Responsibilities:

• Review CRM cases and provide proper follow-up to current customers

• Engage constantly with customer to keep track of product adoption and consumption levels

• Promptly attend customer escalations and act as a center of contact to engage other departments as required

• Log all activity related to the accounts and opportunities generated in the corresponding platforms

• Provide entry level training (Demo Session)

• Analyze customer and account data to identify areas of improvement and set action plans

• Provide valuable insight to the company based on the data and information obtained from customer interactions

Knowledge, Skills and Experience:

• >1 to 3 Years of relevant work experience is required.

• Required Education: High School Graduate

• Able to execute instructions and to request clarification when needed.

• Able to use common office equipment.

• Possesses basic data entry skills.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and other local / regional language.

• Understand, communicate, and collaborate effectively with people across various identities.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to adjust readily to change and adapt as needed.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to effectively multi-task.

• Able to collaborate and build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to use relevant computer systems and applications at an intermediate level.

• Able to quickly learn/adapt to new systems and technology.

TD Synnex Statements:

TD Synnex is committed to the full inclusion of all qualified individuals. As part of this commitment, TD Synnex will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter

TD Synnex is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

Key Skills

Communication, Customer Inquiries, Disabilities, Sales, Teamwork

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!