Customer Success Team Leader - International

Position Summary

 

The Customer Success Team Leader is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSM represents the customers’ interests in realizing value from Property Finder digital products and solutions. 

The Team Lead will be a future leader in the organization and will support their peers to achieve growth targets and develop the overall group. As a largely autonomous role, this position is suitable for mature sales professional candidates who possess excellent communication, presentation, and time management skills.

This role will be a team leader for 4 team members in Egypt, 1 in Bahrain, 1 in Qatar and 2 in the Kingdom of Saudi Arabia

Key Responsibilities

• Assist in coaching and developing the team by conducting observation meetings each month with Managers and direct CPS reports
• Drive CSM strategy by improving processes and driving change to add value to the sales engage
• Engage with other senior stakeholders to align marketing/product priorities with the CSM vision
• Co-Lead monthly team meetings with the Manager
• Provide weekly reporting updates for the team to ensure goals will be exceeded
• Partner on key strategies that drive the growth of the team and the overall success of the CSM function
• Identifies opportunities for client retention and engagement
• Collaborating with various internal departments to ensure all clients' requests are fulfilled promptly.

Desired Qualifications

 

• 3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
• Excellent verbal and written communication skills to communicate product ideas to clients.
• A good understanding of the real estate industry.
• Strong customer service mindset that requires patience while dealing with different types of customers.
• Exceptional analytical skills for analyzing client data and suggesting solutions
• Time management and strong organizational skills
• Problem-solving skills to help resolve customer complaints.

Other Capabilities

 

• Fluent in English and Arabic
• Experience with Salesforce or similar CRM.
• Experience in real estate, media, tech, software, advertising and/or marketplace-based businesses preferred.