About us:
Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
Requirements:
- Participate in the recruitment, onboarding & training of new hires across the company’s offices
- Oversee daily operations in Customer Success
- Initiate & conduct regular 1:1 sessions with your team to discuss quality and productivity metrics and overall performance
- Managing shifts and ensuring team members' success
- Support in the design & induction and any ad hoc training sessions when necessary in collaboration with the L&D team
- Handle escalations within and outside of the Customer Success domain
- Ensure consistent application of customer success strategies
Qualifications:
- Previous leadership experience
- Strong people management and coaching skills
- Excellent communication and conflict resolution abilities
- Comfortable working with KPIs and optimizing team performance
- Experience improving workflows & managing schedules
What we offer:
- Competitive salary
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- New modern office space