Customer Success Representative, France (Inside Accounts) - fixed term

Customer Success Representative (Inside Accounts)

The Customer Success Representative (Inside Accounts) is responsible for the timely renewal of customer maintenance contracts in the assigned territory/segment, focusing on high-volume, fast-paced renewals. This includes preparing and delivering quotes directly to customers and/or their assigned partners. The Customer Success Representative ensures customer retention and satisfaction, with customer success being the top priority. In addition, the role involves reactivating lapsed accounts, driving incremental revenue through upsell and cross-sell opportunities, and maintaining excellent operational discipline.

This position is focused on high-velocity execution, revenue protection, and overachieving renewal quotas.

Your tasks will include:

• Effectively manage the volume of contract renewals in the assigned territory to protect and grow Veeam maintenance revenue.
• Ensure customer success by going above and beyond to maximize customer retention and satisfaction.
• Proactively monitor the pipeline of expiring agreements (typically starting 4+ months before expiration) and take timely actions to secure contract continuation.
• Contact customers with expired maintenance to drive reinstatement opportunities (including cold calling).
• Provide accurate and timely proposals and quotes in line with customer and/or partner agreements.
• Collaborate with internal stakeholders (Deal Desk, Sales, Operations) for special pricing requests, non-standard quotes or contractual terms.
• Handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts.
• Support license transfer requests and guide customers/partners in using the proper support/ticketing channels.
• Maintain high standards of Salesforce (SFDC) hygiene by accurately recording all activities and interactions.
• Prioritize daily and weekly activities to achieve SLA, KPI, and quota objectives.
• Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue generation across the assigned customer base.

What we expect from you:

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Advanced English and French.
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
• Superb customer service skills with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
• Experience with Salesforce.com or other CRM systems is highly desirable.
• Analytical mindset with experience in compiling, querying, and reporting data.
• Basic knowledge of the virtualization and data management industry is a plus.

We offer:

• Fixed term contract for 2 years
• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan – flexible benefits tailored to your needs
• Veeam Care Days – additional 24 hours for volunteering activities
• Professional training and education, including courses, workshops, internal meetups, and unlimited access to online learning platforms (Percipio, Athena, Linkedin), plus mentoring through our MentorLab program

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