Customer Success Renewals Representative, Velocity

About the role: 

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

What You’ll Do:

• Effectively manage renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
• Ensure customer success and go above and beyond to ensure customer retention and satisfaction
• Proactively monitor the funnel of expiring agreements, execute actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provide timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
• Positively interact and collaborate with customers, Veeam partners, and Veeam associates
• Identify and pursue maintenance reinstatement opportunities
• Assist in negotiation of maintenance agreements
• Accurately record all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Achieve target quota
• Focuse on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment).

What You’ll Bring:

• Bachelor’s Degree required.
• Advanced English and German.
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
• Superb customer service skills with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
• Experience with Salesforce.com or other CRM systems is highly desirable.
• Analytical mindset with experience in compiling, querying, and reporting data.
• Basic knowledge of the virtualization and data management industry is a plus.

What You’ll Get:

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Up to 12 free therapy sessions annually, plus legal and financial advice
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

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