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JOB SUMMARY:
Under the direction of the Senior Director, Personalised Supply Chain (or designated regional leader), the Customer Success Project Coordinator (CS Project Coordinator) supports the Customer Success Projects team in the coordination, documentation, and execution support of customer onboarding and supply chain implementation projects. The role ensures that project plans, deliverables, and communications are organized, accurate, and completed on time, enabling a smooth setup and handover to Operations and Customer Service teams for consistent ongoing execution.
The Customer Success Projects function partners with customers and World Courier teams to optimize solutions for complex and critical supply chains, particularly within personalised supply chain (e.g., cell & gene therapy, radiopharma, and direct-to-patient). The CS Project Coordinator works closely with Customer Success Project Managers (CSPMs), Sales, Operations, Customer Solutions, IT, and Quality to support project activities such as workshop preparation, statement of work support, lane mapping administration, project documentation, KPI/reporting coordination, and IT integration tracking.
RESPONSIBILITIES:
Project coordination & delivery support
Support CSPMs with the coordination of assigned customer success projects, maintaining project plans, timelines, trackers, and action logs.
Track deliverables and dependencies across functions (Sales, Ops, CS, IT, QA) and follow up on actions to support on-time implementation.
Maintain structured project documentation and ensure updates are captured, version-controlled, and stored appropriately.
Customer onboarding & workshop support
Coordinate logistics and materials for customer workshops (agendas, attendee lists, pre-reads, outputs) and capture actions/next steps.
Support the creation and assembly of onboarding documentation, including work instructions and statements of work drafts (as directed by CSPM and business stakeholders).
Supply chain setup administration
Support lane mapping activities by collecting required inputs, maintaining standard formats, and coordinating reviews/approvals.
Support communication and escalation plan documentation and ensure distribution to relevant internal teams during setup.
Coordinate training scheduling and materials distribution for customers and internal teams on special requirements (as led by CSPM/SME).
KPI/reporting & systems integration tracking
Assist with KPI reporting setup by gathering inputs, maintaining reporting templates, and coordinating updates (as defined by the project team).
Track IT/system integration activities (tasks, milestones, dependencies) and support meeting notes and follow-ups to keep workstreams aligned.
Handover & operational readiness
Support handover preparation to Operations and Customer Service by ensuring required project infrastructure, documentation, and readiness checks are completed and accessible. ]
Help coordinate issue logs during implementation and route items to the appropriate owners (CSPM, Ops, CS, IT, QA) for resolution.
General
Perform related duties as assigned; contribute to continuous improvement of onboarding templates, trackers, and standardized formats.
SKILLS & KNOWLEDGE
Strong organization, prioritization, and follow-through; ability to manage multiple workstreams and deadlines.
Clear written and verbal communication; confident coordinating across cross-functional teams and customer-facing stakeholders (as appropriate).
Solid analytical and problem-solving skills; attention to detail and documentation discipline.
Strong working knowledge of Microsoft Office tools (Excel, PowerPoint, Outlook) and comfort working with structured templates and trackers.
Understanding of regulated/logistics or high-compliance environments is beneficial (e.g., healthcare logistics, specialty supply chains).
EXPERIENCE & QUALIFICATIONS:
Typically requires relevant experience in project coordination, customer onboarding, operations support, or supply chain/logistics coordination.
Bachelor’s degree or equivalent combination of education and experience preferred.
Project management certification (e.g., CAPM, Prince2 Foundation, PMP) is a plus but not required for the coordinator level.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
.