Customer Success Program Manager

Customer Success Program Manager

Description -

Job Summary
 

Are you passionate about technology and motivated by working in a fast‑moving, collaborative environment that combines the innovation of an emerging program with the scale, solutions, and global reach of a world‑class technology company like HP?

We are seeking an experienced Program Manager to lead and operationalize a strategic co‑development partnership with one of the world’s top technology companies. This role coordinates across internal teams and partner organizations to support the initial commercialization of an advanced semiconductor incubation. The Program Manager ensures shared objectives, aligned timelines, structured communication, proactive risk management, and successful delivery of current and future products.

This role operates at the intersection of program execution, cross‑organizational coordination, and stakeholder engagement. The Program Manager serves as a central point of connection between organizations—driving alignment, tracking progress, surfacing risks and dependencies, and supporting teams in meeting commitments with quality and consistency.

Responsibilities

• Lead day‑to‑day program and project coordination between the company and partner organization.
• Serve as the primary point of contact, fostering frequent, clear, and transparent communication with partner and internal teams.
• Establish, maintain, and communicate shared objectives, timelines, milestones, and deliverables for joint initiatives.
• Monitor progress against plans, proactively identifying risks, dependencies, or blockers and escalating issues early and appropriately.
• Coordinate cross‑functional contributions (including engineering, product, design, legal, marketing, and operations) to support effective execution.
• Facilitate resolution of issues and disagreements, ensuring decisions are clearly documented and communicated.

Revised Education & Experience (Inclusive Version)

• Typically 10+ years of experience in program or project management within technology, product development, or related environments.
• Demonstrated experience managing complex, cross‑organizational initiatives, including work with external partners or large enterprise stakeholders.
• Strong communication skills, with the ability to align and influence a broad range of stakeholders, including senior leaders and external partners.
• Proven organizational and prioritization skills, with comfort managing multiple workstreams simultaneously.
• Experience tracking, reporting, escalating, and resolving issues in a structured and proactive manner.
• Ability to operate effectively in evolving or ambiguous environments and to introduce clarity and structure as needed.
• Advanced degree (such as engineering or MBA) is a strong plus, or equivalent practical experience.

The pay range for this role is $130,700 to $205,200 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance

 * Dental insurance

 * Vision insurance

 * Long term/short term disability insurance

 * Employee assistance program

 * Flexible spending account

 * Life insurance

 * Generous time off policies, including;

 * 4-12 weeks fully paid parental leave based on tenure

 * 11 paid holidays

 * Additional flexible paid vacation and sick leave (US benefits overview

   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"